Windows 10 Can't access Windows apps

[tituswife63]

Several weeks ago, I had to do a restart on my Asus laptop (Norton couldn't repair a drive). Since then, I can't access any Windows apps (One Drive, Store, etc.) According to Windows, I have no internet access, which just isn't true (I'm using it for everything else!). I had two chat sessions with them. Bottom line, they were no help, and wanted me to to spend $149, and allow them to access my laptop, and look at it (interesting, since according to Windows on my computer I have no internet access.) I've done everything I can think of, followed the directions for every Mr. Google solution, but still no Windows access. If appreciate some help. Thank you!

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[MikeHawthorne]

Hi

Yes, you only need to backup the data on C: as nmsuk said, let us know how it goes.
Reinstalling will remove everything from Drive C: the other partition should remain intact.

That is the drive you should put your system image file on when you make it.

 

[tituswife63]

Hi

Yes, you only need to backup the data on C: as nmsuk said, let us know how it goes.
Reinstalling will remove everything from Drive C: the other partition should remain intact.

That is the drive you should put your system image file on when you make it.

Thanks, again! I may get a chance next week. If successful, I'll update you from my "new" laptop!

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[tituswife63]

Thanks, again! I may get a chance next week. If successful, I'll update you from my "new" laptop!

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I can't log in via my laptop (it's a Tapatalk issue), but... I did everything that was suggested, then I reset my Wi-Fi settings... I am in! Thanks, everyone!

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