Windows 8 how can I fix fake Microsoft hack

gx6583

New Member
Joined
Sep 11, 2014
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10
yesterday I received a phone call from a guy claiming to work for Microsoft,he went on to say my system was in danger of crashing, and that they would fix it for me no problem, before allowing him to remote access, he had me access some files and directories which showed numerous errors, after that I let my guard down he got in my system,installed software and restarted my laptop, it's locked up and asking for a startup password ,, I'm running a Toshiba satellite c55 on windows 8. , anyone have any advice please help me thanks in advance
 


Solution
Hi

If you want to recover your data before you do this, then follow these steps to create a Ubuntu bootable disk and save your data to DVDS, a separate drive in your computer or an external hard drive.

Download the Ubuntu .ISO file.
Write it to a DVD using Imgburn that's it.

http://www.ubuntu.com/download/desktop

Select the 64 or 32 bit version.

Skip the form and select "Not now take me to the download" at the bottom.

http://imgburn.com/index.php?act=download

Install Imgburn and select, Write Image File to Disk.

In a few minutes you will have a disk that will boot your computer when Windows fails to start

Mike
Hi

I have to vote on the side of it's not the hard drive.

If it was you would be a lot more likely to get an indication to enter the bios, when you turn the computer on, generated by the mother board and not have any screens relating to Windows install.

It is possible I suppose that the virus or whatever it is did corrupt the install files in the recovery partition.

What does happen when you turn the computer off, hold 0, and turn it back on?
Does it show anything on the screen?


It would be interesting to see what happens if you did the Ubuntu thing on another computer, boot from the disk, and see if you can see what's on the hard drive, or if it's unreadable from Linux too.

Unfortunately getting a Windows 8 ISO file isn't as easy as it was for previous versions.
I don't know if there has been some breakthrough in that area.

Putting in a new hard drive would solve your problem, but you would lose all your stuff, and you would have to get Windows install media from somewhere.

Only slightly related, but a friend who runs a large school system had his computers all hijacked and had to pay a ransom to get his data freed up just in the last year, he had no option because they had to have the data.

He found other local school systems who had the same thing happen, now one knows where the perpetrator is doing this from.

They are a lot more stringent about backing everything up now, if it happens again they will just wipe the computers.

Mike
I get an option for system recovery, each time I select an option it restarted, also tried booting Ubuntu 13.10 disc doesn't work either, the geek squad guy had some recovery disc it was slow but it booted up nothing he restored helped.we had the same results and the HDD was only a suggestion to have staples repair center to take it off my hands , thanks for your help and time my friend
 


Don't tell them you willingly allowed it to be hijacked. in fact don't mention that problem at all!
 


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