Lack of video

How do I view videos?

  • Missing software

    Votes: 0 0.0%
  • Simple solution

    Votes: 0 0.0%

  • Total voters
    0

Eck

New Member
#1
Since downloading 10, I can no longer see any video downloads, even from youtube. Any suggestions?
 


Saltgrass

Excellent Member
Microsoft Community Contributor
#2
Since I can see the videos I have checked on both IE and Edge, I would ask if you had ever loaded any special video viewers or codecs.

Are you referring to a streaming video or one you actually download first?

What are you trying to watch it on?

Could it be a network situation, or a system problem?
 


Mike

Windows Forum Admin
Staff member
Premium Supporter
#3
If you're viewing in Edge, or even another browser, and it doesn't work, I am sensing this could be a video display graphics device driver issue. YouTube videos are rendered in HTML5 now and don't rely on Flash. What kind of graphics card and/or system specifications do you have? There may be updated drivers that resolve this issue.
 


Mike

Windows Forum Admin
Staff member
Premium Supporter
#4

Eck

New Member
#5
Graphics card is AMD Radeon HD 7310. When trying to stream video or download from youtube, screen is blank with no sound. If I hover over the play bar I can see individual frames, albeit tiny.
 


Mike

Windows Forum Admin
Staff member
Premium Supporter
#6
 


Eck

New Member
#7
I've already checked and driver is up to date and supposedly working properly.
 


Mike

Windows Forum Admin
Staff member
Premium Supporter
#8
Yes. Go to Search -> dxdiag

Click check for WHQL digital signatures

Save all information.
Upload text file.
 


Mike

Windows Forum Admin
Staff member
Premium Supporter
#9
Or use Chrome and if you still don't have the problem we know its Edge. :p
 


Eck

New Member
#10
Thanks to everyone who replied with suggestions. It turns out that Windows 10 doesn't like my video card.
 


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