Windows 7 Microsft Outlook Crash

[rizandaas]

Hi

Seems like Im in trouble again. Whenever I start Microsoft Outlook it crashes and has to be shutdown the message details are as following

Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6535.5005
Application Timestamp: 4bf5c678
Fault Module Name: StackHash_18e3
Fault Module Version: 6.1.7600.16559
Fault Module Timestamp: 4ba9b21e
Exception Code: c0000374
Exception Offset: 000c2913
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 18e3
Additional Information 2: 18e38165f004c40b097e732147637323
Additional Information 3: ca8c
Additional Information 4: ca8cfff30a29b9ab1e53556c0b9f7724

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I have also attached the above file for you to see

 

[Trouble]

You may try using the scanpst.exe utility from the Microsoft Office (your version) program folder. Take a look at this article
Scan and repair corrupted Outlook data files - Outlook - Microsoft Office
I would, and always do, backup my pst file before hitting it with any external utility.

 

[rizandaas]

thanks for your reply again. I have backed up data in another file and now i cant (how u would put this) re-install old backed up files i guess.

 

[Trouble]

not exactly what form of backup you did, but you shouldn't have to re-install the old file or files. If you simply made a copy of your .pst file to another location on your computer, you should be able to open that from within outlook. Simply choose, file then open then Outlook Data File, browse to the location of your backed up pst and it should open from within outlook as a seperate set of personal folders.

 

[Mona76]

thanks for all your advices, however when I tried using Microsoft's scanpst.exe repair tool and it didn't work after all. This error message keeps popping up. I was so anxious to try this repair tool that I forgot to keep a backup of my outlook pst file...is that a problem? is there a possibility that this move had damaged my pst data?!