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I'm not sure if this is under the right topic so I apologize in advance!
Here is my issue....
I recently downloaded Microsoft Security Essentials and now I think I have some sort of virus. Within minutes of logging onto my computer, a message keeps popping up that there is a critical error and that the computer will restart within one minute. I have tried to do anything I possibly can to get rid of this issue! It does the same thing while booting up in safemode as well. I also tried to restore my computer to a previous date before this occurred, and it still keeps happening. I figured i'd try to restore it to factory settings also, but it does not give me the option while booting up (f11), or on my control panel. I also tried using the TDSSkiller but my computer reboots before the scanning/fixing finishes. I have read that other people have run into this issue on the forums, but most solutions posted are individual specific.
By the way I am not super computer savvy so if you have a solution for me can you break the instructions down for me?
Can someone please, please help me?
Thank you, thank you!
Here is my issue....
I recently downloaded Microsoft Security Essentials and now I think I have some sort of virus. Within minutes of logging onto my computer, a message keeps popping up that there is a critical error and that the computer will restart within one minute. I have tried to do anything I possibly can to get rid of this issue! It does the same thing while booting up in safemode as well. I also tried to restore my computer to a previous date before this occurred, and it still keeps happening. I figured i'd try to restore it to factory settings also, but it does not give me the option while booting up (f11), or on my control panel. I also tried using the TDSSkiller but my computer reboots before the scanning/fixing finishes. I have read that other people have run into this issue on the forums, but most solutions posted are individual specific.
By the way I am not super computer savvy so if you have a solution for me can you break the instructions down for me?
Can someone please, please help me?
Thank you, thank you!