MrsVPoppins
New Member
- Joined
- Dec 10, 2014
- Messages
- 4
- Thread Author
- #1
A couple of months ago I had an issue with Windows Explorer crashing when I tried to open the Videos folder. After much research and help from other forums it turned out to be a dodgy windows update, KB297519. Once this was manually removed I was able to access my videos folder again and the crashing stopped. Since then on occasion the update has been reinstalled, the problem returned and I just uninstalled and all was well again.
The problem is back and the update is not installed on my pc so I don't know what to do now. The files are not corrupt, I have loaded them on to a external hard drive and they all open fine on another laptop. The only thing that fixed the problem before was removing this update. I have around 10 video files that will crash explorer when I try and play them. Sometimes just opening the Videos folder or changing view is enough to crash the folder.
I did loads of tests when I had this issue before, doing scannow, changing the folder to optimise for general items and not video worked for some but not me. The only thing that worked was this update being removed.
Any ideas?
Thanks
The problem is back and the update is not installed on my pc so I don't know what to do now. The files are not corrupt, I have loaded them on to a external hard drive and they all open fine on another laptop. The only thing that fixed the problem before was removing this update. I have around 10 video files that will crash explorer when I try and play them. Sometimes just opening the Videos folder or changing view is enough to crash the folder.
I did loads of tests when I had this issue before, doing scannow, changing the folder to optimise for general items and not video worked for some but not me. The only thing that worked was this update being removed.
Any ideas?
Thanks