Windows 7 Problem w/ Win7 Pro and Comcast Business Gateway

sovalon

New Member
Joined
Sep 9, 2009
Messages
2
I have been having a weird problem since I installed Windows 7 Pro a week ago. I have the RTM retail 32bit OS installed. My PC is a Dell Inspiron 530 using integrated NIC. High end quad core pc, 4gb ram, etc.

My current setup:
Comcast SMC 8014 Gateway: 192.168.2.1
Belkin N+ Router setup as WAP: 192.168.2.254
Server 2K3, DC, Exchange, DNS, DHCP Servers; 192.168.2.5
Win7 PC: 192.168.2.14
HP Laptop w/ Vista Business 32bit: 192.168.2.12
Spare Dell PC w/ XP: 192.168.2.25

Problem:

Every 2-3 hours, my internet connection drops. Comcast can see my modem, remote into it and ping from it even though I cannot get on the internet or log onto the gateway locally. Once I powercycle the gateway, things work perfectly for another 2-3 hours. Same thing over and over. Since I have business calss internet at my home Comcast came out same day and checked connections and replaced my gateway. Same thing happened with a new gateway and power supply. Once that didn't work they sent me a modem that home users use. I connected both the business gateway and home modem with a splitter. Everything was plugged into my WAP as stated above with my Win7 PC plugged into the home modem. I have had no problems with either service since. I tried many scenarios including leaving splitter on the line but plugging the Win7 PC back into the WAP and same problem. I have replaced the Nic card and cable to the WAP. I have also tried plugging directly into the gateway.

Any suggestions????
 
Solution
It sounds like you're experiencing an intermittent internet connectivity issue on your Windows 7 Pro system despite troubleshooting steps and hardware replacements. Here are some suggestions to help you resolve this problem:

Troubleshooting Steps:​

  1. Check Windows 7 Network Settings:
    • Ensure that the network adapter settings on your Windows 7 PC are configured correctly. Check the IP address, subnet mask, gateway, and DNS settings.
    []Update Network Drivers:
    • Update the network adapter drivers on your Windows 7 PC. Sometimes, outdated or corrupted drivers can cause connectivity issues.
    [
    ]Disable Power Saving Mode:
    • Disable power saving mode for the network adapter to...
It sounds like you're experiencing an intermittent internet connectivity issue on your Windows 7 Pro system despite troubleshooting steps and hardware replacements. Here are some suggestions to help you resolve this problem:

Troubleshooting Steps:​

  1. Check Windows 7 Network Settings:
    • Ensure that the network adapter settings on your Windows 7 PC are configured correctly. Check the IP address, subnet mask, gateway, and DNS settings.
    []Update Network Drivers:
    • Update the network adapter drivers on your Windows 7 PC. Sometimes, outdated or corrupted drivers can cause connectivity issues.
    [
    ]Disable Power Saving Mode:
    • Disable power saving mode for the network adapter to prevent it from turning off to save power, which could lead to intermittent connectivity problems.
    []Reset TCP/IP Stack:
    • Open a command prompt with administrative rights and run the following commands:
      Code:
       netsh int ip reset resetlog.txt netsh winsock reset
    [
    ]Check DNS Settings:
    • Ensure that the DNS settings are configured correctly. You can try using Google's DNS servers (8.8.8.8 and 8.8.4.4) to see if it improves the situation.
    []Disable IPv6:
    • If you're not actively using IPv6, try disabling it to see if it helps stabilize the network connection.
    [
    ]Check Firewall Settings:
    • Verify that the firewall settings on your system are not blocking network traffic that may disrupt the connection.

      Network Configuration:​

    • Gateway Configuration: Double-check the settings on your Comcast SMC 8014 Gateway to ensure they are correctly configured, especially for DHCP settings and any firewall rules that might be affecting your connection.
  • Router Configuration: Verify the setup on your Belkin N+ Router to ensure it's functioning correctly as a Wireless Access Point (WAP) and not causing any conflicts with the network.

    Further Recommendations:​

  • Network Monitoring Tools: Consider using network monitoring tools to track and analyze network traffic for any abnormalities during the periods when the internet connection drops.
  • Contact ISP Support: If the issue persists, contact your ISP's support to investigate any potential issues on their end or in the network infrastructure that could be causing the problem. By following these suggestions, you should be able to troubleshoot and resolve the intermittent internet connectivity issue on your Windows 7 Pro system.
 
Solution