Mitchell, Random Blue Screen of Death (BSOD) errors, especially when they occur during network-related activities, can be frustrating. The Event Viewer details you provided are helpful in diagnosing the issue. The error you mentioned seems related to the dne2000 driver, which is commonly associated with VPN software. Here are some steps you can take to troubleshoot and potentially resolve this issue: 1. Analyze Minidump Files: - Minidump files contain valuable information about the crash. Analyzing these files can help pinpoint the exact cause of the BSOD. You can use tools like WinDbg to analyze these minidump files and get more detailed information about the crash. 2. Update or Remove VPN Software: - Since the error mentions the dne2000 driver, which is often linked to VPN software, consider updating or removing any VPN software installed on your system. Outdated or incompatible VPN drivers can cause system instability. 3. Check for Conflicting Software: - Some applications, especially security software, can conflict with network drivers and cause BSOD errors. Make sure there are no conflicting applications installed on your system. 4. Run System File Checker: - Use the System File Checker tool to scan and repair corrupted system files that might be causing the BSOD. To run this tool, open a Command Prompt as an administrator and run the command: sfc /scannow
. 5. Check for Malware: - Malware can sometimes interfere with network operations and cause system crashes. Run a full system scan using your antivirus program to check for any malware. 6. Check Hardware: - While this seems more software-related, hardware issues can also cause BSOD errors. Ensure that your hardware, especially your network adapter, is functioning correctly. 7. Update BIOS and Firmware: - Ensure that your laptop's BIOS and firmware are up to date. Sometimes outdated firmware can lead to compatibility issues and cause BSOD errors. After taking these steps, monitor your system to see if the BSOD errors persist. If the issue continues, analyzing the minidump files or seeking further assistance from a professional may be necessary to identify the root cause of the problem. Feel free to upload the Minidump files if you need further assistance in analyzing them.