ROCCAT Kova+ Gaming Mouse software issue

Discussion in 'Windows 8 Hardware' started by NightEagle, May 8, 2015.

  1. NightEagle

    NightEagle Member

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    I seem to have run into a problem.

    I've had a ROCCAT Kova+ Gaming Mouse ever since last Christmas. When I plugged it in to the computer, it worked out of the box. What I did to make it work even more was to install the latest driver for it. The problem is, since I run Windows 8.1 and the latest driver is for Windows 7, there is no support for said OS. So I preceeded to install the software driver just to prove it wrong. It installed fine and opened normally.The problem is that every time I decide to make a change to the mouse settings, the software crashes. It does respond after like 3 minutes or so max, but I believe it is a compatibility issue since it shouldn't be doing that for that long. I uninstalled the driver and reinstalled it but this time I changed the Compatibility Settings of the setup executable to run as if it was Windows 7. Still no change after installing.

    So I was wondering if someone could help me try and solve this issue since its really bugging me.

    Thanks!
     
  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Hi NightEagle,
    when you first installed the drivers/software did you use the 'run as admin' command? I use a Kone XTD and apparently that's the best way to install these drivers?
     
  3. NightEagle

    NightEagle Member

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    I did set it to run as administrator, yes.
     
  4. bassfisher6522

    bassfisher6522 Essential Member

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    Is your OS 32 bit or 64 bit? Did you install the 32 bit or 64 bit driver/software package for your mouse. Looking at the support page for your mouse, I see what you mean, that the driver/software package is for XP (32 bit only) up to windows 7 (32/64 bit) and no windows 8/8.1 support.

    You might want to contact Roccat directly and ask them what you can do.
     
  5. NightEagle

    NightEagle Member

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    My OS is 64-bit.

    I'll send a support email to them when I can.
     

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