hawkeye62

Extraordinary Member
Joined
Oct 2, 2011
Messages
270
I have a Windows 8.1 Asus UX303LA laptop up-to-date on all updates. If I do a shift + restart, it goes to a "Choose Options" screen that includes "Continue", "Use a Device", Troubleshoot" and "Turn Off". If I select "Troubleshoot", the options are, "UEFI Firmware" and "Startup Settings". There are no options for repair, reset or restore.

I recently changed the 128 GB ssd for a 250 GB ssd. I first cloned the 128 GB ssd to the 250 GB ssd using Macrium Reflect. Then I had a local repair center remove the 128 GB ssd and install the new 250 GB ssd. Everything worked as expected. The laptop booted to Windows 8.1 with no issues. As expected, all of the partitions were the same size as the original 128 GB ssd, with the rest of the 250 GB ssd as un-allocated space. There was a 20 GB partition labeled "Restore" following the "OS (C)" partition, then the un-allocated space. I then moved the "Restore" partition to the end of the space, then resized the "OS (C)" to utilize the free space.

Everything appears to work perfectly, except for the lack of repair, reset or restore options. Can anyone explain what happened? I am guessing that somehow, installing a new larger ssd has caused the problem. Is there any way to "fix" the problem so that the new ssd has all of the recovery options? I did make a Macrium rescue CD and a backup image of the original ssd and also one of the new ssd, so I have a way to recover from an ssd failure, but it would be nice to restore the system to factory conditions if I ever decided to sell the laptop.

Any suggestions will be appreciated.

Thanks, Jim
 
Solution
SUCCESS!! I set the Factory Restore Image path to partition 5 per your GLOBALROOT suggestion. All recovery options remained and partition 5 was still NTFS. Then I used Paragon Partition Manager 2014 Free to delete partition 6. All recovery options remained. Then I extended C partition to use all of the free space, again using Paragon Partition Manager 2014 Free. All recovery options remain. I can only conclude that Paragon Hard Drive Manager 12 Suite was the cause of my problems.

I can't begin to express my thanks to you, Saltgrass, for your help and patience in helping me through this very intensive and sometimes frustrating process.

Thanks again, Jim
I have some additional information to share. I have a Yoga 11s Haswell laptop. A few months ago, I upgraded memory to 8 GB and the ssd to 256 GB. After the problem I had with Asus, I checked the Yoga for recovery options. I found the same problem I had with the Asus, no recovery options! And even worse, using a backup I had did not solve the problem as it did with the Asus. I called Lenovo Tech Support and they agreed to send me a recovery CD with a three business day delivery. But, I still tried to think of a way to "fix" the problem. I tried a few things, then stumbled onto a very simple "fix". I simply used Paragon Partition Manager 2014 (Free) to assign drive letters to the two recovery partitions. Believe it or not, the recovery options are now all available. And I removed the drive letters and the recovery options are still there!

I checked the partition information prior to my "fix" and the partitions showed as "raw" , just like the Asus. And Windows Disk Manager listed the partitions, but would not allow any operations on the partitions. And if a remember correctly, Paragon Hard Drive Manager 2012 would not allow any operations on the "raw" partitions either.

Anyway, I hope this information may be of help to anyone having the same issue.

Thanks, Jim