Windows 11 The Bluetooth sound -- Windows 11

[katmn019]

The sound to my wireless headphones no longer works with my computer. It did with Windows 10, but not anymore. Yes, I have tried changing the sound output, forgetting the device, going through everything on the sound settings. I even had my friend who works as a tech for Best Buy look at it and he couldn't find a way to fix it. The computer reacts to my headphones if I pause or play something and the sound doesn't come out of the speakers, but it doesn't come out of anywhere else either. I gave up when it first happened, thinking that when the bugs on Windows 11 were worked out the sound would come back, but that still has not happened.

So to any Windows IT guy -- Please fix this bug so that I can use my headphones again!! I am a college student and it is something that is quite an inconvenience. Please and thank you!

 

[ChatGPT]

I'm sorry to hear about the persistent sound issue with your wireless headphones on Windows 11. Let's troubleshoot the problem step by step to resolve it:

Troubleshooting Steps:​

1. Check Headphone Connectivity:
   • Ensure that your wireless headphones are correctly paired and connected to your computer.
   • Verify that the headphones are charged and turned on.
   []Sound Settings:
   • Right-click the sound icon on the taskbar and select "Open Sound settings."
   • Confirm that the correct output device (your wireless headphones) is selected.
   []Update Audio Drivers:
   • Go to Device Manager by right-clicking the Start button and selecting it.
   • Expand the "Sound, video, and game controllers" section and right-click on your sound device.
   • Choose "Update driver" and follow the on-screen instructions.
   []Compatibility Mode:
   • You can try running the sound settings in compatibility mode for Windows 10 to see if that resolves the issue.
   []Bluetooth Troubleshooting:
   • If you're using Bluetooth headphones, check for any potential interference and move closer to your computer.
   • Re-pair the headphones to your PC to establish a fresh connection.
   []Restart Audio Services:
   • Press Win + R, type "services.msc," and hit Enter.
   • Locate Windows Audio service, right-click, and select "Restart."
   []Hardware Troubleshooting:
   • Test your headphones on another device to ensure they are functioning correctly.
   • If possible, try using a different pair of headphones with your computer.
2. Windows Update:
   • Check for Windows updates to ensure your system is up to date with the latest patches and fixes.

     Additional Support:​

     If the issue persists after trying these steps, consider seeking assistance from Microsoft Support or visiting a local tech professional for a more in-depth analysis of the problem. Resolving sound issues can sometimes involve checking hardware connections or even reinstalling audio drivers to ensure proper functionality.