my daughter CAN'T access it (Link Removed) using her lap top and our Wi-Fi.
Try temporarily exiting any AV or Firewall you have installed.
my daughter CAN'T access it (Link Removed) using her lap top and our Wi-Fi.
5. In case you are having trouble with the DNS (converting web address to ip address see if you can access the site directly by entering its IP address into the address bar of your browser: 205.142.14.441
Internal communication error
Check that the address is spelled correctly, or try searching for the site.
1. I have not used Norton for very many years but would expect that you should be able to disable it from right clicking the Norton icon in your task bar.
A bit of elimination might help here to start with:
2. Try another pc on your wifi.
3. Try your daughter's laptop on another wifi.
4. Also try going the the home page for the website to see if there is something in the index page specifically or if the address is being blocked: http://www.afstores.com/
5. In case you are having trouble with the DNS (converting web address to ip address see if you can access the site directly by entering its IP address into the address bar of your browser: 205.142.14.441
Well, I don't have another computer to try on our wifi, but I'll have my daughter try her lap top on another wifi. It might take her a couple days to do so. I tried the IP address in the address bar of three browsers (IE 11, Firefox, and Google Chrome) and none of them worked.
It comes up on my sister's computer in another town, so it has something to do with our wifi or computer. I even tried the home page http://www.afstores.com/ and it still didn't work.
Does it have something to do with that web site not communicating with our wifi or computer any more? Because it used to just 3 weeks ago.
One last thing, would you be able to help me out remotely online?
I generally use teamviewer for remote assistance but many of the typical troubleshooting activities are denied you because the problem is communications related but it might be worth you installing it in case we decide to try that route. Because the problem arose only 3 weeks ago it may be worth looking to see if you have a system restore point available prior to that date as the problem could be down to a software update.
Anything that takes you back to before the problem started could help so it's worth a try. Will probably mean that you get a backlog of updates to install but if it sorts the problem then worth it. Bear in mind tho that if it does sort it then you need to ber vary careful about what you subsequently allow as update as it it likely to reinstate the problem.
If you still feel it would help to try some remote access debugging I should be around for about the next four hours tho not always at at my pc.