Unexpected shutdown in newly Installed version of Windows 7

Discussion in 'Windows 7 Help and Support' started by ratonjd, Jan 11, 2010.

  1. ratonjd

    ratonjd New Member

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    Hello, everyone, I'm glad I found this wonderful forum. :p Well, this is my problem:

    Today I just installed Windows 7 Ultimate in my HP Desktop a6302f. Everything has been working very good so far, For some reason a few minutes ago I just got an unexpected shutdown and this was the error message I got after the system restarted..


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033
    Additional information about the problem:
    BCCode: e3
    BCP1: 8294B800
    BCP2: 84EE6A70
    BCP3: 00000000
    BCP4: 00000002
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1
    Files that help describe the problem:
    C:\Windows\Minidump\011010-25022-01.dmp
    C:\Users\John\AppData\Local\Temp\WER-34179-0.sysdata.xml
    Read our privacy statement online:
    Windows 7 Privacy Highlights - Microsoft Windows
    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    What could be the problem? should I reinstall windows? Thanks a lot.
     
  2. RAK

    RAK Extraordinary Member

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    If you have installed any 3rd party prgams, since the computer was last in a working state, try, first, uninstalling them one by one. Disable, in particular, your anti malware programs. Also, go to the temp folder (C:\Users\John\AppData\Local\Temp\) and delete everything in there. This will cause no harm to your computer. One file in there will not accept deletion, but do not concern yourself with it. The only adverse effect from the deletion will be loss of your cookies, so you will probably find you have to manually log in to sites such as this the first time. Also, open Msconfig and look under the start up tab and see if there is anything starting there which you can regard as suspicious.
     
    #2 RAK, Jan 11, 2010
    Last edited: Jan 12, 2010
  3. ratonjd

    ratonjd New Member

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    I will keep an eye on it. So far no shutdowns today. Thanks a lot for your help!:p
     

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