gigrafante
New Member
- Joined
- Mar 25, 2010
I have Windows 7 Starter in my Acer Aspire One 532h-2527.
The Network Adapter seems to work OK. Several networks are available, should be no problem.
The network I am trying to connect to is a WiFi hotspot that my home ISP, which is OptimumWiFi from Cablevision, has around the area. All I need is my regular user name and password that I use from my home ISP in order to log on.
Problem is, it won't connect to it at all. There's even a yellow "!" next to it to indicate something's wrong.
The exclamation mark appears next to other Wifi hotspots - timewarner, xfinity.
Other networks show up fine, like my neighbor's or a store next door. I click on them, and I am asked to enter the security code/password. That would be fine if I had the password.
But the wireless won't allow me to get to that point at all with the WiFi hotspot.
I contacted my ISP, and they said to contact the maker of the computer.
I contacted Acer, and they said this was an "advanced" problem with the settings in the wireless, and that I had to pay them to get it corrected, even though it was a brand new computer under warranty.
Can anyone help with where and what these settings are supposed to be?
The Network Adapter seems to work OK. Several networks are available, should be no problem.
The network I am trying to connect to is a WiFi hotspot that my home ISP, which is OptimumWiFi from Cablevision, has around the area. All I need is my regular user name and password that I use from my home ISP in order to log on.
Problem is, it won't connect to it at all. There's even a yellow "!" next to it to indicate something's wrong.
The exclamation mark appears next to other Wifi hotspots - timewarner, xfinity.
Other networks show up fine, like my neighbor's or a store next door. I click on them, and I am asked to enter the security code/password. That would be fine if I had the password.
But the wireless won't allow me to get to that point at all with the WiFi hotspot.
I contacted my ISP, and they said to contact the maker of the computer.
I contacted Acer, and they said this was an "advanced" problem with the settings in the wireless, and that I had to pay them to get it corrected, even though it was a brand new computer under warranty.
Can anyone help with where and what these settings are supposed to be?
