📎 AI Summary:
The thread discusses a user's issue with a Windows 10 laptop that failed during an automatic update, resulting in a blank, unresponsive screen with no BIOS display. Despite attempts to access safe mode and connect external monitors, the problem persists, leading to the conclusion that the motherboard may be damaged. The overall tone is one of frustration, with the user expressing appreciation for the assistance received.
K

Klox

New Member
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Dec 22, 2015
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Thread Author #1
Hi All,
last night i had a windows 10 automatic update, after a few mins is said it had failed and had to reboot my laptop.
all i get now is a blank screen, no flashing light to show activity. I have tried all i can think of but i'm still stuck with the black screen. Any ideas
 

Solution
Neemobeer
Ok well a Windows update should not affect BIOS, so it sounds like you happen to have a hardware problem at the same time you were updating Windows. If you have power it is probably 1 of 2 things. The screen or more likely the motherboard. If you have an external monitor you could hook that up and reboot the computer. If you see the BIOS screen on the external monitor then your screen will need to be replaced. If you still get nothing then I would say your motherboard is toast.
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Neemobeer

Neemobeer

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#2
Unplug the laptop, and pull the battery out for a bit. Put the battery back in and turn it on. Hold shift and tap F8 and see if you can to get to safe mode or at least the recovery screen. if you can get to the recovery screen you can try rolling back Windows.
 

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K

Klox

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Dec 22, 2015
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Thread Author #3
Neemobeer said:
Unplug the laptop, and pull the battery out for a bit. Put the battery back in and turn it on. Hold shift and tap F8 and see if you can to get to safe mode or at least the recovery screen. if you can get to the recovery screen you can try rolling back Windows.
Click to expand...

Unfortunately no joy, still just a black screen.
 

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K

Klox

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Thread Author #5
Neemobeer said:
Do you at least see the BIOS screen?
Click to expand...

No nothing at all, all i get when i turn the laptop on is 1 flash of the activity light and the slight sound of the internal fan. The screen just stays black.
 

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Neemobeer

Neemobeer

Windows Forum Team
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#6
Ok well a Windows update should not affect BIOS, so it sounds like you happen to have a hardware problem at the same time you were updating Windows. If you have power it is probably 1 of 2 things. The screen or more likely the motherboard. If you have an external monitor you could hook that up and reboot the computer. If you see the BIOS screen on the external monitor then your screen will need to be replaced. If you still get nothing then I would say your motherboard is toast.
 

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Solution
K

Klox

New Member
Joined
Dec 22, 2015
Messages
5
Thread Author #7
Neemobeer said:
Ok well a Windows update should not affect BIOS, so it sounds like you happen to have a hardware problem at the same time you were updating Windows. If you have power it is probably 1 of 2 things. The screen or more likely the motherboard. If you have an external monitor you could hook that up and reboot the computer. If you see the BIOS screen on the external monitor then your screen will need to be replaced. If you still get nothing then I would say your motherboard is toast.
Click to expand...

i've tried the external monitor and nothing, so i guess its the mother board :(
 

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