user support

Hello, After installation of windows 10 on my laptop (and keeping also my previous windows 7), I can't play DVDs and CDs. I went to control panel and Autoplay to re-define how to play the medias, that does not work. If I put a CD or a DVD, it is rejected. What can I do to solve that, please...

Hi there! I'm having a problem with my picture files. I have hundreds of them in separate folders: holidays, family etc. The problem is is when I try to copy them or move to another folder, I keep getting the message: 'Windows Explorer Has Stopped Working.' Windows Explorer then shuts down...

Hi, I have a Lenovo H535s with the following: AMD A10-6700 APU with Radeon(tm) HD Graphics 3.70 GHz 8.00GB RAM (7.19 GB useable) 64 bit operating system, x64based processor I am running Windows 10 Home, Version 1607, OS Build 14393.953 yesterday and today I am getting a Low Memory message...

Dear all, I am new here, so Hi! I just woke up my PC and suddenly a unknown icon appeared on my taskbar. I cannot click it and when I point the cursor at it there is no description there. Do you have any idea what could it be? It looks wireless-ish. Also, there is one more thing - my Windows...

In IE, Firefox etc, when a user clicks on a playlist file which the server requires the browser to download (eg: m3u, pls etc), the browser downloads it but nothing happens. I have checked in both the control panel and IE itself that the correct MIME type and file handler (VLC but have tried...

I have a home built PC that has an integrated NVIDIA network card (geforce 5 series I believe) that has been throwing all kinds of BSOD's since January (right after one of the Windows updates). Anyhow, I grew frustrated trying to find a driver for this NIC that would work, and I'm just looking...

I'm having the following problems. 1) Getting the Dell Dock error after booting up. Says "The Dell Dock's language file, which is necessary for its operation, has failed to load. Please check your Dell Dock installation" 2) Windows Troubleshooter doesn't run. Says "A problem is preventing the...

Just purchased a new Dell Optiplex with the latest (so it says) version of Win10 Pro OS. Downloaded VLC from the VideoLan website. It downloaded and installed ok but the menus are in Thai. How can I change that to English?

I have a computer with Windows 7 and use Windows Live Mail for E Mail. Now every time I open WLM I get an error message saying There was an error when attempting to connect to the Windows Live Mail Calendar Service. How can I get the error message to stop?

I've done my research, with absolutely no results. I've gone page to page, searching for answers, and I've come across nothing. Every solution is already applied to me, but the problem still persists. I seem to have lost association to all .iso's. Every one I have (20+) and any that I download...

After installing another piece of software, I accidentally installed a bunch of adware as well. I was able to remove almost everything permanently except for the Funnysearching browser hijacker. My anti-malware programs (Kaspersky Virus Removal Tool, Malwarebytes, and Avast!) say that they...

first off i want to thank you people for being here. this new in the box hp2000notebook was picked up at an estate auction. win 8 is new to me. my old hp 6000?? on win7 lost its screen, so i broke out the new hp2000notebook. fired it up an it wanted to up grade to 8.1, ok go ahead... now...

For a while now both volume keys plus the mute key have stopped working (ToshibaL55 series, W10 Home Anniversary). They had worked fine previously. I know the other ways to adjust volume, but I like the convenience of the keys. Any thoughts? Thanks.

I got my computer with windows 10 in April this year, yet it has been freezing up at least 20 times. It never freezes up while I am using it, but always happens while I am away. When I come back, the power button is on, while screen gets no signal. My mouse wouldn't work either. It says...

ASUS P5Q Pro Turbo Motherboard Corsair 750 Watt Power Supply Intel Core 2 Quad Q9550 Processor 2.83GHz 4 GB RAM Windows 10 Home x64 NVIDIA GeForce GTX 555 [w/ Latest Gaming Drivers] ASUS Xonar DG PCI 5.1 Audio Card Hello. I'm running Windows 10 Home x64 and whenever I put it to sleep, I am...

I came into work today with 724 new emails. Everything from my inbox and trash was duplicated again. Is there a way to prevent this? I use Windows 7 with Windows Live Mail 2011.

I'm trying to make an image of my HDD in my Toshiba L55 laptop. I have a 1TB external drive connected. When the dialogue box asks what type of media I'm using, I select the proper answer (external hard drive). After doing that, the button I'm supposed to select in order to start the process is...

Hi everyone, I know this isn't an Office forum however i don't know where else to put it or ask. I have a user who's read receipts in outlook are coming back in a different language to what there language is set to. Has anyone encountered this or does anyone know anything about this? Had a look...

I have a large folder of .doc files made thru Word. Windows Works error message appears when I try to open these .doc files. The message says works cannot open file.which may be in use by another app. I dont wish to use Works. How do I get rid of this app so that I can access my .doc files

Hi so I was trying to change one of the system icons but I can't do that without knowing what dll it is in or wherever. Here is a picture. I was talking to a person before and he said it could be done but not easily. He said to look in *imageres.dll* and *shell32.dll*. I looked but found...