Windows 7 Appcrash on programs - StackHash_d957, help.

JenAndBerrys · Apr 8, 2015

Hi everyone,

first post here, due to this problem I am having regarding appcrash on several programs, mostly games. I have tried researching this problem alone, but cant seem to find a solution. Here is an example of what i get every time i try to open the affected programs (the executable is of course, varying):

Problem signature:
Problem Event Name: APPCRASH
Application Name: civilizationbe_dx11.exe
Application Version: 1.0.2.666
Application Timestamp: 5510821c
Fault Module Name: StackHash_d957
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c000041d
Exception Offset: 76f311f1
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1044
Additional Information 1: d957
Additional Information 2: d9578c9eae8a196f6edc8073c6b923b5
Additional Information 3: 3a16
Additional Information 4: 3a16456bb465ec2c3400c130b04d91a7

What baffles me is that it just happened out of nowhere. I did not do download or install ANYTHING which shouldve triggered anything. So here I am, having no idea what caused this, and I ask for you help in the matter. Anyone here know how I should approach this?

Josephur · Apr 8, 2015

You'll get StackHash module errors when windows couldn't identify the module it was in when the application crashed. In that case, the kernel simply takes a hash of the stack so at least we might be able to identify if you've seen this exact crash before.

I would start with a good 'ol Memory Checker, then update your drivers from there. Do you seem to see the error when in games mainly? Could indicate a graphics issue, try updating your video card drivers if that is the case.

Do you have DEP turned on for all programs by chance?

Josephur · Apr 8, 2015

You'll get StackHash module errors when windows couldn't identify the module it was in when the application crashed. In that case, the kernel simply takes a hash of the stack so at least we might be able to identify if you've seen this exact crash before.

I would start with a good 'ol Memory Checker, then update your drivers from there. Do you seem to see the error when in games mainly? Could indicate a graphics issue, try updating your video card drivers if that is the case.

Do you have DEP turned on for all programs by chance?

JenAndBerrys · Apr 8, 2015

My drivers are up to date, and the appcrash happens before the program starts at all. I will run the memory check later on today. Just to clarify, nothing is pirated, so that cant be the fault.

I had DEP on, then changed it to the other option, while excluding those affected. This did not work, sadly enough. Doing a diagnostic startup did however let the involved programs work. It started exactly one week ago, and after i did a diagnostic startup followed by a regular boot, everything was normal until yesterday. And it said the same StackHash_d957 back then as well. I will be home for the rest of the day in about 2-3 hours from now, so then I will be able to reply more quickly. Thanks for help so far.

JenAndBerrys · Apr 8, 2015

Just finished a check with the Windows Memory Diagnostic Tool. Nothing wrong there. Do you have any other tips I could try out?

Edit: Did find out that it is mostly games that are affected, not all but many. Though graphics driver is up to date and everything seems fine.

Edit nr2: Also, if something is not clear, just tell me and I will try to explain it otherwise... My native language is not english

JenAndBerrys · Apr 9, 2015

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Windows 7 Appcrash on programs - StackHash_d957, help.

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