Windows 7 BAD_POOL_ERROR (0x19) - Please help First bsod

ZettaByte · Jan 4, 2013

So today i got my first BSOD on my new computer. i am used to macs and now switching to pc because of gaming and youtube related stuff but i was just wondering how to fix this. i saw that it could be caused by drivers. I have not tried anything yet because this is my first. so i am not very smart about errors. i will provide the mini-dump file that was in my windows folder/minidump directory. I am running Microsoft security essentials to make sure it is not a virus.
View attachment 010413-6754-01.dmphelp!

usasma · Jan 5, 2013

Please provide this information so we can provide a complete analysis: http://windows7forums.com/blue-screen-death-bsod/38837-how-ask-help-bsod-problem.html

At work we run diagnostics on every system that we take in for repair (before we even start working on it). At a minimum, please run the free diagnostics here: Initial Hardware Diagnostics. For more in-depth diagnostics, please run those listed here: Hardware Diagnostics

The first step here is to replace your networking drivers:
- download a fresh copy from the manufacturer's website
- un-install your current networking drivers/software
- install the freshly downloaded copy
- monitor for further BSOD's

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Fri Jan  4 19:31:40.226 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\010413-6754-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]4 days 19:02:23.038[/B]
*** WARNING: Unable to verify timestamp for e1c62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1c62x64.sys
Probably caused by :[B]e1c62x64.sys ( e1c62x64+1fb23 )[/B]
BugCheck [B]19, {20, fffffa801ebb7210, fffffa801ebb7330, 4120003}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
Arguments: 
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffffa801ebb7210, The pool entry we were looking for within the page.
Arg3: fffffa801ebb7330, The next pool entry.
Arg4: 0000000004120003, (reserved)
BUGCHECK_STR:  0x19_20
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x19_20_e1c62x64+1fb23[/B]
CPUID:        "Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz"
MaxSpeed:     3600
CurrentSpeed: [B]3600[/B]
  BIOS Version                  2104
  BIOS Release Date             08/03/2012
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Fri Jan  4 19:31:40.226 2013 (UTC - 5:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
IOMap64.sys                 Thu Feb  4 20:55:34 2010 (4B6B7A96)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
PxHlpa64.sys                Mon Oct 17 10:29:34 2011 (4E9C3BCE)
asmtxhci.sys                Wed Nov  2 23:00:22 2011 (4EB203C6)
asmthub3.sys                Wed Nov  2 23:00:32 2011 (4EB203D0)
e1c62x64.sys                Thu Mar 15 23:57:28 2012 (4F62BA28)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
RTKVHD64.sys                Tue Jun 12 06:02:32 2012 (4FD713B8)
nvhda64v.sys                Tue Jul  3 11:25:04 2012 (4FF30ED0)
MpFilter.sys                Thu Aug 23 19:03:14 2012 (5036B6B2)
nvlddmkm.sys                Fri Nov 30 22:24:02 2012 (50B97852)
[/font]

Windows 7 BAD_POOL_ERROR (0x19) - Please help First bsod

ZettaByte

New Member

usasma

Fantastic Member

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