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Windows 7 BSOD New computer 1-2 times a day.

R

Ralgondo

New Member
Joined
May 9, 2012
Messages
14
I have had this computer about a month now, and recently It blue screens, sometimes when gaming, sometimes doing nothing.

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Here is the message it gave me

Extra information about the problem
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA8008F03B30
BCP3: FFFFFA8008F03E10
BCP4: FFFFF80003591660
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Bucket ID: X64_0xF4_IOERR_c000000e_IMAGE_hardware_disk
Server information: c49d1498-37ac-41b3-b341-5efc335a9fe1


I don't know what is causing it.

Here is my system info

_____________________________________________

• CPU:

Manufacturer: GenuineIntel
Description: Intel64 Family 6 Model 42 Stepping 7
Name: Intel(R) Core(TM) i5-2320 CPU @ 3.00GHz
Speed: 2993
_____________________________________________

• Installed RAM: 8174 MB

_____________________________________________

• PC Info.:

PC or motherboard model: To Be Filled By O.E.M.
System name: RALGONDO-PC
System Manufacturer: To Be Filled By O.E.M.

_____________________________________________

• Onboard devices:


_____________________________________________

• Graphics:

Description: AMD Radeon HD 6670
Name: AMD Radeon HD 6670
RAM: MB
Driver Date: 20120405000000.000000-000
Driver Version: 8.961.0.0

_____________________________________________

• CD/DVD drives:

Description: CD-ROM Drive
Caption: ATAPI iHAS124 C ATA Device
Manufacturer: (Standard CD-ROM drives)


_____________________________________________

I recently changed my computer to create a dmp file upon it's next blue screen that I am anticipating...

It crashed again today

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA8008DD39E0
BCP3: FFFFFA8008DD3CC0
BCP4: FFFFF80003599660
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\050912-21093-01.dmp
C:\Users\Ralgondo\AppData\Local\Temp\WER-29578-0.sysdata.xml

Happened again

for the love of god im desperate,

I TRIED REINSTALLING WINDOWS WITH THE DISK I WAS GIVEN

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA800A70D060
BCP3: FFFFFA800A70D340
BCP4: FFFFF80002B92510
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\051012-45187-01.dmp
C:\Users\Ralgondo\AppData\Local\Temp\WER-52515-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
 


Last edited:
Solution
M
Hi,

I have analyzed the minidump and found that it is caused by srv.sys srv.sys+138e9e0 Driver

050912-21093-01.dmp 5/9/2012 7:42:39 PM CRITICAL_OBJECT_TERMINATION 0x000000f4 00000000`00000003 fffffa80`08dd39e0 fffffa80`08dd3cc0 fffff800`03599660 srv.sys srv.sys+138e9e0 x64 ntoskrnl.exe+7cc80 C:\Users\Administrator\Downloads\Compressed\050912-21093-01.dmp 4 15 7601 286,602
srv.sys is a Microsoft Windows SMB network file.

You can try these steps

Start - > All Program -> accessories -> command prompt

Please type sfc /scannow command and Press Enter

When it finds any violations on the computer. Please insert the Windows CD and repair it.

Please let me know the results...
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Happened again today


"051012-45187-01.dmp 5/10/2012 10:49:02 PM CRITICAL_OBJECT_TERMINATION 0x000000f4 00000000`00000003 fffffa80`0a70d060 fffffa80`0a70d340 fffff800`02b92510 ntoskrnl.exe ntoskrnl.exe+7f1c0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17803 (win7sp1_gdr.120330-1504) x64 ntoskrnl.exe+7f1c0 C:\Windows\Minidump\051012-45187-01.dmp 4 15 7601 274,224 "

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA8008D309E0
BCP3: FFFFFA8008D30CC0
BCP4: FFFFF800035E5660
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\051012-15171-01.dmp
C:\Users\Ralgondo\AppData\Local\Temp\WER-32734-0.sysdata.xml

Anyone any ideas :confused:
 


Last edited:
Upvote 0 Downvote
Hi,

I would like to know when exactly this started. Have you installed any software after this the problem has started?

What is the stop error code which you are getting?

Please follow this to find the Stop error code

Restart the computer and Press F8 (continuosly) - It will give you advanced boot options menu

Select - Disable restart on System failure option and Next time when you get the bluescreen error It will not restart and you can find the exact code

I have attached the screenshot you can find the example. Please provide me those information. In the meantime I will analyze and give you the solution with the minidump

Link Removed
 


Upvote 0 Downvote
Hi,

I have analyzed the minidump and found that it is caused by srv.sys srv.sys+138e9e0 Driver

050912-21093-01.dmp 5/9/2012 7:42:39 PM CRITICAL_OBJECT_TERMINATION 0x000000f4 00000000`00000003 fffffa80`08dd39e0 fffffa80`08dd3cc0 fffff800`03599660 srv.sys srv.sys+138e9e0 x64 ntoskrnl.exe+7cc80 C:\Users\Administrator\Downloads\Compressed\050912-21093-01.dmp 4 15 7601 286,602
srv.sys is a Microsoft Windows SMB network file.

You can try these steps

Start - > All Program -> accessories -> command prompt

Please type sfc /scannow command and Press Enter

When it finds any violations on the computer. Please insert the Windows CD and repair it.

Please let me know the results.

Thanks,
MJ
 


Upvote 0 Downvote
Solution
Hi, The problem started roughly 1-week ago, I installed many different softwares but It happens randomly, If I leave the computer on and do nothing, It will blue screen eventually. I also re-installed windows using the disk my comptuter came with, and It still blue screens.Today I got a blue screen error with this stop code: BCCode: f4 BCP1: 0000000000000003 BCP2: FFFFFA8009807B30 BCP3: FFFFFA8009807E10 BCP4: FFFFF80002D81510Link RemovedThanks for your reply, I will try the 'scannow' now
 


Upvote 0 Downvote
the sfc/scannow actually crashed my computer (bluescreen again)

I re-installed / formatted with windows 7 CD, (Did not install ANY drivers or software)

and It still blue screened and I did not update windows...(Same error code as above)

Right now I am running it in safe mode to see if it blue screens...again
 


Upvote 0 Downvote
Link Removed

Several errors today...

Problem signature:

 Problem Event Name: BlueScreen

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033


Additional information about the problem:

 BCCode: f4

BCP1: 0000000000000003

BCP2: FFFFFA800909C060

BCP3: FFFFFA800909C340

BCP4: FFFFF80002BD9660

OS Version: 6_1_7601

Service Pack: 1_0

Product: 768_1


Files that help describe the problem:

 C:\Windows\Minidump\051212-20421-01.dmp

C:\Users\Ralgondo\AppData\Local\Temp\WER-27906-0.sysdata.xml


Read our privacy statement online:


Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:


C:\Windows\system32\en-US\erofflps.txt

 


Upvote 0 Downvote
Have you tried to use your Windows Recovery Partition to correct the issue? It formats the "C" partition, reloads the OS factory fresh & if there are no hardware issues, it should run like new again. I've needed that option myself a few times, that's what it's there for.

You should bite the bullet & try it, because if you do have hardware issues, the computer is under factory warranty & can get a replacement. If you bought it with a credit card, you have additional protections, but you must act fast, usually these protections last only 60 days, although some extends protection as long as a year. And will protect you from receiving a refurb or open box computer.

You bought & paid for a new computer, it's your right that it functions as such. Make the retailer or OEM get this matter right w/o delay, it's not your responsibility to be repairing a new computer.

Cat
 


Upvote 0 Downvote
catilley1092 said:
Have you tried to use your Windows Recovery Partition to correct the issue? It formats the "C" partition, reloads the OS factory fresh & if there are no hardware issues, it should run like new again. I've needed that option myself a few times, that's what it's there for.

You should bite the bullet & try it, because if you do have hardware issues, the computer is under factory warranty & can get a replacement. If you bought it with a credit card, you have additional protections, but you must act fast, usually these protections last only 60 days, although some extends protection as long as a year. And will protect you from receiving a refurb or open box computer.

You bought & paid for a new computer, it's your right that it functions as such. Make the retailer or OEM get this matter right w/o delay, it's not your responsibility to be repairing a new computer.

Cat
Click to expand...

I have tried using the Disk included with the computer, but how would I access this recovery partition? I am leaning towards using the factory warranty because I have no idea what the problem is.
 


Upvote 0 Downvote
That's exactly what you should do. Being that you bought a brand new computer, you should get a brand new one in return, not an open box or refurb. And make this very clear to the rep that you speak with.

Also, if you paid by credit card or PayPal, go ahead & open a case against them, before time runs out. With PayPal, it's 45 days, credit cards varies. It's better to have a dispute open & not need it, rather than time running out with no dispute filed. Say anything, they're giving the runaround, etc. Protect your money aggressively, as the OEM or retailer/etailer won't.

Cat
 


Upvote 0 Downvote
Hi,
Sorry for the delay in replying. I was on a business travel and had limited access to emails.

Please try updating the drivers of the Mother board and ATI graphics driver and try to disable the other graphics if there is any on the motherboard(external graphics processor like NVIDIA etc)

Try creating a new user account with administartive permissions and and try play the game and check if you are getting the same problem

Thanks,
Murali






Ralgondo said:
I have had this computer about a month now, and recently It blue screens, sometimes when gaming, sometimes doing nothing.

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Here is the message it gave me

Extra information about the problem
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA8008F03B30
BCP3: FFFFFA8008F03E10
BCP4: FFFFF80003591660
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Bucket ID: X64_0xF4_IOERR_c000000e_IMAGE_hardware_disk
Server information: c49d1498-37ac-41b3-b341-5efc335a9fe1


I don't know what is causing it.

Here is my system info

_____________________________________________

• CPU:

Manufacturer: GenuineIntel
Description: Intel64 Family 6 Model 42 Stepping 7
Name: Intel(R) Core(TM) i5-2320 CPU @ 3.00GHz
Speed: 2993
_____________________________________________

• Installed RAM: 8174 MB

_____________________________________________

• PC Info.:

PC or motherboard model: To Be Filled By O.E.M.
System name: RALGONDO-PC
System Manufacturer: To Be Filled By O.E.M.

_____________________________________________

• Onboard devices:


_____________________________________________

• Graphics:

Description: AMD Radeon HD 6670
Name: AMD Radeon HD 6670
RAM: MB
Driver Date: 20120405000000.000000-000
Driver Version: 8.961.0.0

_____________________________________________

• CD/DVD drives:

Description: CD-ROM Drive
Caption: ATAPI iHAS124 C ATA Device
Manufacturer: (Standard CD-ROM drives)


_____________________________________________

I recently changed my computer to create a dmp file upon it's next blue screen that I am anticipating...

It crashed again today

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA8008DD39E0
BCP3: FFFFFA8008DD3CC0
BCP4: FFFFF80003599660
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\050912-21093-01.dmp
C:\Users\Ralgondo\AppData\Local\Temp\WER-29578-0.sysdata.xml

Happened again

for the love of god im desperate,

I TRIED REINSTALLING WINDOWS WITH THE DISK I WAS GIVEN

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA800A70D060
BCP3: FFFFFA800A70D340
BCP4: FFFFF80002B92510
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\051012-45187-01.dmp
C:\Users\Ralgondo\AppData\Local\Temp\WER-52515-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Click to expand...
 


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