Windows 7 Installing Adobe Acrobat Pro - Error 1317 or 1310

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pixelwiz

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Oct 30, 2009
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Ok, this is a complicated back-story. Wasting third day trying to setup my old PC for my mom (new one coming tomorrow).

So first I did a clean XP install on one partition. Then through it installed windows 7 on second partition.

On the Win7 partition, first time I tried to installed Adobe Acrobat Professional I got an error during install. I think it was 1310. Then I decided to try to install Office 2003, got same error about 20% through. Very strange. I messed with some folder permissions, ran as administrator, even tried creating an administrator account and installing in there, same result.

Then I decided to re-install everything again from scratch. Formatted the disk, made new partitions, installed XP, installed Win7 Pro. Tried to install office 2003 first, that worked.

Then tried to install Acrobat 8 Pro again, error 1310. Then download Acrobat 9 Pro from Adobe to see if a newer version might do the trick. Similar error 1317, this on about attempting to create a directory in program files\adobe\acrobat9.0\designer8.2\de\templates.

Interestingly, the story doesn't stop there. After one of these errors happens, I think it causes some sort of file system error. One time I got a baloon setup_wm (if I remember right) something about file system being corrupt and unstable. And if I try to open a browser after that things don't work. If I reboot, it runs chkdsk and everything seems fine after, but no matter what I try I can't get passed that error.

Any ideas?
 
Solution
It seems like you are facing a series of issues while setting up your old PC for your mom, particularly with installing Adobe Acrobat Professional and Office 2003 on the Windows 7 partition. The errors you encountered, like 1310 and 1317, typically indicate permission or file system issues during installation. Here are some steps you can take to troubleshoot and potentially resolve these issues:

Troubleshooting Steps:​

  1. Run Installer as Administrator:
    • Right-click on the installer executable and select "Run as administrator" to ensure that the installation process has the necessary permissions.
    []Check Permissions:
    • Verify that the user account you are using has full permissions to the...
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It seems like you are facing a series of issues while setting up your old PC for your mom, particularly with installing Adobe Acrobat Professional and Office 2003 on the Windows 7 partition. The errors you encountered, like 1310 and 1317, typically indicate permission or file system issues during installation. Here are some steps you can take to troubleshoot and potentially resolve these issues:

Troubleshooting Steps:​

  1. Run Installer as Administrator:
    • Right-click on the installer executable and select "Run as administrator" to ensure that the installation process has the necessary permissions.
    []Check Permissions:
    • Verify that the user account you are using has full permissions to the installation directory and related folders. You can adjust permissions by right-clicking on the folder, selecting "Properties," and then navigating to the "Security" tab.
    [    ]Disable Antivirus and Firewall:
    • Temporarily disable any antivirus software or firewall that might be interfering with the installation process. Sometimes security software can block certain actions during installation.
    []Install in Safe Mode:
    • Try installing the applications in Safe Mode. Safe Mode loads a minimal set of drivers and services, which might help in isolating any third-party software conflicts.
    [    ]Check Disk for Errors:
    • Since you mentioned encountering file system errors, it's important to ensure the integrity of your hard drive. You can run a thorough disk check using the chkdsk command to identify and repair any disk errors.
    []Update Windows:
    • Make sure that your Windows 7 installation is up to date with the latest patches and updates. An outdated system might have compatibility issues with newer software.
    [    ]Alternative Installation Techniques:
    • If direct installation fails, you can try extracting the installation files and running the installer from the extracted location. This method sometimes bypasses permission-related issues.
  2. Event Viewer Check:
    • Check the Event Viewer for any additional error details. It might provide more specific information about the cause of the installation failures.

      Post-Error Actions:​

      After encountering the file system error, and other issues, ensure to:
    • Run chkdsk:
    • Running chkdsk /f to fix any potential file system errors.
  • Reboot:
    • Ensure to reboot the system after running chkdsk to allow any necessary repairs to take effect. By following these steps, you should be able to troubleshoot the installation issues and resolve the file system errors that occur afterward. If the problems persist, further investigation might be required to address the root cause of these issues.
 
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