Windows 7 IRQL_NOT_LESS_OR_EQUAL on brand new PC

user231 · Aug 22, 2012

Hello

Yesterday I bought a new Acer Aspire M1935. It has been working just fine until now...

When it is turned on for about 5 minutes, I get a blue screen. I cannot take a screenshot of the blue screen because I cannot startup anymore!
But at the top of the screen it says "IRQL_NOT_LESS_OR_EQUAL3" and at the end a long code:
***STOP: 0x0000000A (0x00001E8001BDAA08, 0x000000000000000C, 0x0000000000000001, 0XFFFFF800120FE881)

When I try safe mode, or any of the options in the F8 menu, I always get the blue screen.

When I leave my pc off for an hour and then turn it back on, it starts up normal. Than again after 5 minutes, I get the blue screen...

I really don't know what to do besides return it to the store and wait for 6 weeks..
I was hoping maybe someone could help me here?

I ran the diagnose tool (see attachments) . I tried to install the CPUID tool but i always get an error message, with the setup and the zip file...

If its helpfull here are the specs:
Intel i3 2120 dual core 3300Mhz
8GB DIMM DDR3 memory
1 TB SATA hard disk
AMD Radeon HD 7470 2048Mb video card

I hope this information was enough, otherwise please let me know what else is needed...

Thank you very much...

usasma · Aug 22, 2012

From your description, I suspect that some component of your system is overheating - most likely because a fan is unplugged or not working (maybe the case got jiggled on the way to your home?). Are you able to open the case without voiding the warranty? If so, open the side and point a house fan (on high) into the case - see if that takes longer to get a BSOD.

While in there, have a look around (but DON'T touch!) to see if everything is plugged in and working (especially the fans).
After it BSOD's, unplug it from the wall.
Grab a hold of the metal of the case with one hand and feel around near (DO NOT touch!) the components to see if anything is excessively hot (hot enough to burn you).

Beyond that, take it back to the reseller and exchange it for another one.

The memory dumps (and the other reports) don't show anything in particular, so we have to assume that it's a hardware problem.

You can run these free, bootable diagnostics to test the RAM and hard drive: Link Removed - Invalid URL

Analysis:

The following is for information purposes only.

Code:

[font=lucida console]**************************Wed Aug 22 08:29:08.469 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\082212-21590-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:03:40.686[/B]
BugCheck Code: [B]BugCheck A, {14c001bdb010, 2, 1, fffff800030f9830}[/B]
Probably caused by :[B]memory_corruption ( nt!MiReplenishPageSlist+c0 )[/B]
BugCheck Info: [B]IRQL_NOT_LESS_OR_EQUAL (a)[/B]
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME: [B]MRT.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0xA_nt!MiReplenishPageSlist+c0[/B]
CPUID:        "Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed:[B]3292[/B]
  BIOS Version                  P01-A1
  BIOS Release Date             03/12/2012
  Manufacturer                  Acer
  Product Name                  Aspire M1935
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 22 08:05:14.138 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\082212-21559-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:06:42.355[/B]
BugCheck Code: [B]BugCheck A, {8001e42c40, 2, 1, fffff800030f6830}[/B]
Probably caused by :[B]memory_corruption ( nt!MiReplenishPageSlist+c0 )[/B]
BugCheck Info: [B]IRQL_NOT_LESS_OR_EQUAL (a)[/B]
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME: [B]svchost.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0xA_nt!MiReplenishPageSlist+c0[/B]
CPUID:        "Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed:[B]3292[/B]
  BIOS Version                  P01-A1
  BIOS Release Date             03/12/2012
  Manufacturer                  Acer
  Product Name                  Aspire M1935
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 22 07:57:41.980 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\082212-27253-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 2:31:31.197[/B]
BugCheck Code: [B]BugCheck A, {48, 2, 1, fffff8000318334f}[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]memory_corruption ( nt!MiIdentifyPfn+26f )[/B]
BugCheck Info: [B]IRQL_NOT_LESS_OR_EQUAL (a)[/B]
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME: [B]svchost.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0xA_nt!MiIdentifyPfn+26f[/B]
CPUID:        "Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed:[B]3292[/B]
  BIOS Version                  P01-A1
  BIOS Release Date             03/12/2012
  Manufacturer                  Acer
  Product Name                  Aspire M1935
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:

The following is for information purposes only. Any drivers in red should be updated.

Code:

[font=lucida console]**************************Wed Aug 22 08:29:08.469 2012 (UTC - 4:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
mwlPSDFilter.sys            Fri Mar 25 03:12:11 2011 (4D8C404B)
mwlPSDNServ.sys             Fri Mar 25 03:12:13 2011 (4D8C404D)
mwlPSDVDisk.sys             Fri Mar 25 03:12:23 2011 (4D8C4057)
netr28x.sys                 Mon Apr 18 23:31:37 2011 (4DAD0219)
AtihdW76.sys                Tue Jun  7 06:34:39 2011 (4DEDFEBF)
atikmpag.sys                Tue Oct 25 21:21:58 2011 (4EA760B6)
atikmdag.sys                Tue Oct 25 21:59:06 2011 (4EA7696A)
HECIx64.sys                 Wed Nov  9 19:52:25 2011 (4EBB2049)
RTKVHD64.sys                Tue Nov 15 22:55:57 2011 (4EC3344D)
iaStor.sys                  Tue Nov 29 22:39:19 2011 (4ED5A567)
e1c62x64.sys                Wed Nov 30 18:09:31 2011 (4ED6B7AB)
iusb3hub.sys                Mon Dec  5 05:09:03 2011 (4EDC983F)
iusb3xhc.sys                Mon Dec  5 05:09:06 2011 (4EDC9842)
iusb3hcs.sys                Mon Dec  5 05:11:03 2011 (4EDC98B7)
mfehidk.sys                 Mon Feb 13 18:36:14 2012 (4F399E6E)
mfewfpk.sys                 Mon Feb 13 18:36:29 2012 (4F399E7D)
mfenlfk.sys                 Mon Feb 13 18:36:45 2012 (4F399E8D)
mfeapfk.sys                 Mon Feb 13 18:37:01 2012 (4F399E9D)
mfeavfk.sys                 Mon Feb 13 18:37:27 2012 (4F399EB7)
mfefirek.sys                Mon Feb 13 18:40:07 2012 (4F399F57)
cfwids.sys                  Mon Feb 13 18:40:56 2012 (4F399F88)
[/font]

user231 · Aug 22, 2012

Hello John

Thanks for the quick reply!

I think in this case it's better I just go back to the store tomorrow. I'm not gonna try to open it because if i damage a screw or some paint or so and they'll notice, I have no waranty at all!

But could it be that a component overheats after 5 minutes? But it worked fine till today...

I was just trying to start it up again, and suddenly the colors of the screen went all pink! So maybe the video card got overheated or so?

I'm going back to the store tomorrow, this should not happen to a brand new pc.
I'll update this thread as soon as I know more.

kurteb · Aug 23, 2012

brand new pc with bsod=take it back, use the warranty yes

Windows 7 IRQL_NOT_LESS_OR_EQUAL on brand new PC

user231

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usasma

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user231

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kurteb

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