Need help with BSODs

#1
Hi all,

I have recently wiped both my drives and reinstalled windows taking care to get all necessary drivers and windows updates. Despite this I am still getting regular BSODs and I don't know what to do next to fix it. Please help.

I have attached the necessary file
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
#2
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88000f3a12b, fffff8800821ace0, 0}

Probably caused by : Wdf01000.sys ( Wdf01000!FxIoQueue::ProcessIdleComplete+eb )

Followup: MachineOwner
Hi,
although most of the dump files you sent have the same bugcheck they each blame something different. This is usually a sign of hardware failure typically RAM but without delving deeper I won't know for sure.

BiosVersion = F6
BiosReleaseDate = 04/17/2013
There is a bios update available. Please ensure you have the correct motherboard revision for the download (either 2.00 or 2.1) normally the revision number is written on the motherboard itself.
http://uk.gigabyte.com/products/product-page.aspx?pid=4183#bios

aswRdr2.sys Tue Mar 18 20:32:20 2014: Avast AV. This is known on occasion to cause issues. Please replace with MSE as it's more stable, once the cause is found you can always go back to Avast:
http://www.microsoft.com/en-gb/security/pc-security/mse.aspx

EtronHub3.sys Wed Jul 17 07:23:48 2013: Etron USB3 drivers. A more recent version is on the motherboard website:
http://uk.gigabyte.com/products/product-page.aspx?pid=4183#driver

Rt64win7.sys Tue Sep 27 15:50:33 2011: Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet please update:
http://www.realtek.com.tw/downloads...d=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

If after making the above changes you still get a bsod then you need to test your RAM.
Download and mount this app to a disk (or USB if you wish):
http://www.memtest.org/
You'll then need to boot off the disk so that the RAM can be tested outside of the windows environment. Run for at least a few passes.

Post any new dump files.
 


#3
HI thanks for the thorough reply.

Upon attempting to download the F6 BIOS upgrade it says that I don't have the right verison of windows (32 bit when I have 64 bit) so I was unable to perform that update. Is there an alternative update?

Heres also another File as i've had one more blue screen.
 


Attachments

#4
Had another bluescreen not sure heres the file
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
#5
Hi,
thanks for the new dump files although nothing new was revealed.

Please follow the changes outlined above.

In order to update your Bios try using the @bios utility although make sure you right click on it and run as admin. You can find the app in the utility section:
http://uk.gigabyte.com/products/product-page.aspx?pid=4183#utility
 


#6
Hi, Thanks again for the reply. despite downloading @bios and running both the bios update and @bios as an administrator I was still unable to get the F6 bios update. I have installed all the other updates and run memtest for 5 passes with 0 errors

In the past I have sent away my motherboard and graphics card and testing to the vendor for tests and they both came back fine. I also had windows installed briefly on only my SATA drive which potentially rules out my SSD drive.
 


Attachments

#8
Hi, I was able to get the bios update
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
#9
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3D, {fffff88002590c10, 0, 0, fffff80002ec3814}

Probably caused by : ntkrnlmp.exe ( nt!KiScanInterruptObjectList+64 )

Followup: MachineOwner
Hi,
this is a infrequent bugcheck and can be down to drivers, harddrive errors and malware.

If you have further bsod's after updating the bios then try running this app:
https://www.malwarebytes.org/

Run a chkdsk on your SSD, I've checked on this myself as I run an SSD and it's perfectly fine to do so.

Just on your Bios a second, above you mention updating to F6 but you already have F6. Did you upgrade to F7a?

EtronHub3.sys Wed Jul 17 07:23:48 2013: Later version on website:
http://uk.gigabyte.com/products/product-page.aspx?pid=4183#driver

Post any new dump files.
 


#10
Hi,

i've Run checkdisk for my ssd and no errors came up. I have the F6 BIOS as F7a is beta. I uninstalled my current USB 3.0 driver and installed the one specified on the website. I recently had some bluescreens while playing a reasonably graphically intensive game (hawken) I will attempt a graphics card stress test and see if that gets me a bluescreen.

Thanks again
 


Attachments

#12
Upon downloading malwarebytes and running it once I thought one of the 6 or 7 objects identified was set to ignore so I decide to run the program again and bluescreened during the scan. Then upon trying to reopen the program it simply wouldn't open when clicking on the icon so I decided to uninstall and reinstall it. I even attempted a system restore to an hour ago and then tried installing it but that didn't help either. Is there another program I can use to rule out malware?

This lead me to this message upon installation:
http://gyazo.com/5f2e799bdfbbf73e5a46e06834570e63
 


#14
Ok another update, I found a malwarebytes removal softare on the forums and ran it then reinstalled malwarebytes rana scan and quarantined 5 articles and ran the scan again and found nothing. No bluescreens so far, will keep updates.
 


#15
These are 2 BSODs I had most recently in quick succesion since the changes i made were implemented
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
#16
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff80002eb419c, fffff88008f70f00, 0}

Probably caused by : ntkrnlmp.exe ( nt!KeTerminateThread+314 )

Followup: MachineOwner
Hi,
same 3B bugcheck.

How did the stress test go?

Find command prompt in the start menu, right click on it and run as admin. Type:
sfc /scannow
Press enter and await results.

The beta bios you mention might be worth a try as it:
  1. Improve High-End Display card compatibility
Gigabyte boards have a back up bios so it's quite difficult to mess it up.
 


#17
Hi,

I ran the GPU stress test fur mark for 15 minutes and nothing happened.

I just ran sfc /scannow and bluescreened during it (here is the file). I'll run it again and see if the same thing happens.
 


Attachments

#18
sfc/ scannow found no integrity violations
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
#20
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff880018b8b0f, fffff8800375c708, fffff8800375bf60}

Probably caused by : rdyboost.sys ( rdyboost!B_TREE<_SMD_STORE_KEY,ST_STORE<SMD_TRAITS>::_ST_PAGE_ENTRY,4096,NP_CONTEXT>::BTreeSearchKey+9f )

Followup: MachineOwner
Hi,
for some reason out of the last two dump files sent only one would open. Please resend if you can. In the meantime I found another driver.

nx6000.sys Thu Dec 02 22:23:39 2010: Microsoft Lifecam driver updated in 2012:
http://www.microsoft.com/hardware/en-us/d/lifecam-nx-6000
 


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