PC resets itself whilst playing game, then updates

jakeb

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will make a system restore point beforehand in case anything goes wrong
 


kemical

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Hope all goes well Jakeb.
 


jakeb

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1515759981966.png
 


jakeb

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Repair or modify?
1515760321497.png
 


jakeb

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i dont use Ethernet tho anyways so i dont need it,.? but ive installed the sound and amd ones
 


kemical

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i dont use Ethernet tho anyways so i dont need it,.?
Your better off with installed as it may effect other parts of the network. If anything just click repair but it sounds like it's already installed if it's saying that.
 


jakeb

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and how about the message that i got when i rebooted after installing the audio driver saying that it needs to be 64 bit dude
 


kemical

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and how about the message that i got when i rebooted after installing the audio driver saying that it needs to be 64 bit dude
Try uninstalling the driver first.
 


jakeb

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thanks you so i dont really need that driver nor the Ethernet then if im gettin this right?
 


kemical

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Well were trying to update them but if you'd rather leave it then no worries. Is the system running any better?
 


jakeb

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Had a reset this morning afternoon 20 mins on the pc then it’s fine after that
 


kemical

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Have you had a restart since installing the new drivers?
 


jakeb

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Yes I did a restart on audio one and restart amd it will probably be be fine till the morning when I switch the machine back on. Didn’t need the ethernet drivers as I don’t use
 


kemical

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Sounds like it's still got issues to me.
 


nmsuk

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Jakeb may I suggest if you don't use the ethernet controller that you disable it in the bios. If enabled not installing the drivers for it is very problematic and can lead to issues.
 


booted pc after installing those drivers you asked of kemical, still restarted on its own :(
 


kemical

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booted pc after installing those drivers you asked of kemical, still restarted on its own :(
Can you download and run this app. We often use it to get information for blue screens but it collects data on many things and might be handy in providing a clue as to what is going on.
View attachment W7F Diagnostic Tool.zip

To run it, unpack it from the zip file and then right click it and run as administrator. If need be, zip up the results and post, thank you.
 


more troubles now guys :(
trying to disable my virus protection because i got these messages


edit: fix it now ;)

1515869685625.png
 


Last edited:

kemical

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I can see you have this installed:

ATK0110 ACPI UTILITY. This is an Asus utility and can cause blue screens and restarts please remove from your apps and features section.

Have a look at this support page and see if you can do a 'clean boot' as it will tell you whether it's software or windows which is the issue:
https://support.microsoft.com/en-gb/help/929135/how-to-perform-a-clean-boot-in-windows
 


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