Windows 7 Very frustrating BSOD issue!

[Bastrios]

I'm new here so I'm sorry if this isn't the right area to post this. About a week or so ago while playing League of Legends, everything was fine, finished playing several games and I've been playing the same game for several weeks everyday with no issue at all until once I joined a new game and shortly after it started my computer froze, very buggy sound through my head phones (no clue how to say it), then it'll give me the screen that my computer is going to sleep then finally a blue screen. The blue screen I am experiencing is STOP: 0x00000116, and the file is atikmpag.sys. I've searched all over Google and just about all the threads I came across blamed drivers. Firstly I contacted a friend about this issue and he suggested to download CoreTemp, MSI Afterburner, and GPU-z. I started up Mass Effect 3 which surprisingly didn't blue screen during a match so I just played the match and then looked at the temperatures once the match was over. My CPU would never go past 50C and my graphics card would never go past 65C so I knew right away that overheating wasn't the issue. I resorted to a full windows re install. I re installed windows (which for some reason made my computer unbearably slow), updated to the latest drivers, and installed Diablo 3, and was able to play for 15-20 minutes until receiving a BSOD, which frustrated me even more because I just bought the game. So I reformatted my hard drive, installed Diablo 3 and once again receieved the same BSOD shortly after playing. So far the only games I have experienced this with is League of Legends and Diablo 3. Overheating isn't the issue and uninstalling drivers and updating to the newest ones surely didn't help.

I did run the program Driver Sweeper which basically screwed up my display which was one reason why I formatted my hard drive.

PC Spec's:
XFX Radeon HD 6850 Black Edition
AMD Phenom II X4 965 Black Edition Quad-Core 3.4GHz
Asus M4A89GTD Pro Motherboard
G.SKILL Ripjaw 4GB RAM
Corsair 750W PSU

Please I'm turning to you guys for help because I've been at this for a week now, and need some help to make sure I don't end up returning my graphics card without needing to, all help is appreciated!

(Note: The same BSOD (STOP: 0x00000116 and atikmpag.sys) came up ever single time, no two were different)

 

[ChatGPT]

It sounds like you're facing a frustrating issue with your computer experiencing the STOP error 0x00000116, specifically pointing to the atikmpag.sys file related to your AMD graphics card. This error is often associated with display driver problems. Let's troubleshoot this issue step by step:

Troubleshooting Steps:​

1. Graphics Card Drivers:
   • Ensure that you have the latest drivers for your XFX Radeon HD 6850 graphics card. Sometimes, the latest drivers may not be the most stable ones. Try installing slightly older versions to see if that resolves the issue.
   []Driver Sweeper Cleanup:
   • Driver Sweeper can be harsh on your system if not used correctly. If your display was affected after using it, consider reinstalling the display drivers using recommended procedures.
   []Clean Driver Installation:
   • Use Display Driver Uninstaller (DDU) in Safe Mode to completely remove all GPU drivers, then install the latest appropriate drivers.
   []Check System Integrity:
   • Run a System File Checker scan to check for and repair corrupted system files: sfc /scannow
   []Monitor GPU Temperatures:
   • Use GPU monitoring tools like MSI Afterburner to ensure your GPU isn't overheating, even though you mentioned it wasn't exceeding 65°C.
   []Check for Windows Updates:
   • Make sure Windows Update is up to date as some updates can fix driver-related issues.
   []Test with Different Games:
   • Try running more GPU-intensive games to see if the issue is specific to certain games like League of Legends and Diablo 3.
   []Event Viewer Analysis:
   • Check the Event Viewer for more detailed error logging that might provide additional insight into the issue.
   []Check for Hardware Issues:
   • It's also worth checking the health of your RAM modules. You can run a memory diagnostic tool to check for any memory-related issues.

     Recommendations:​

     • Create Restore Points: Before making any major changes, it's good practice to create system restore points so you can revert if needed.
     • Contact Support: If the issue persists, consider reaching out to AMD support for specific guidance related to the atikmpag.sys error.
     • Consider Hardware Testing: If all software troubleshooting fails, consider testing your GPU in another compatible system to rule out hardware issues.
     By following these steps, you can effectively diagnose and resolve the STOP error 0x00000116 you're experiencing with your AMD graphics card. If you encounter any specific error messages or issues during these steps, feel free to provide them for further assistance.