- Joined
- May 25, 2009
- Location
- Ada Michigan
Hi
My friend Paul has a message keep popping up in the lower right hand corner of his monitor saying that it is Windows Security Essentials and that it has found a virus that needs to be removed.
The thing is it doesn't look quite right to me, the window is yellow and doesn't look like Microsoft.
So I didn't click on go ahead.
I ran Malwarebytes and it found some stuff so I rebooted and then I checked Windows Defender to run a scan from there and it was turned off, so was the Windows Firewall.
I couldn't restart the service for Defender but the Firewall restarted.
I finally removed Windows Security Essentials and then downloaded and re-installed them.
This got defender going and I had it run a scan, it came up clean.
I then ran Malwarebytes again and it came up clean as well, so did SuperAntiSpyware.
We think the computer was infected with something called Win32/bettersurf.
It also says that Malwarebytes will remove it.
I checked manually for indications of it after running several scans, and didn't find anything in the registry etc.
He called me today and told me he was getting the popup in the corner that says the Microsoft Security Essentials wants to remove something and I really don't know if it's legit or not.
He is getting random blue screens and when he boots his computer it blue screens the first time and then boots the second time.
Anyone have any suggestions this is about everything I know about what's happening.
Mike
My friend Paul has a message keep popping up in the lower right hand corner of his monitor saying that it is Windows Security Essentials and that it has found a virus that needs to be removed.
The thing is it doesn't look quite right to me, the window is yellow and doesn't look like Microsoft.
So I didn't click on go ahead.
I ran Malwarebytes and it found some stuff so I rebooted and then I checked Windows Defender to run a scan from there and it was turned off, so was the Windows Firewall.
I couldn't restart the service for Defender but the Firewall restarted.
I finally removed Windows Security Essentials and then downloaded and re-installed them.
This got defender going and I had it run a scan, it came up clean.
I then ran Malwarebytes again and it came up clean as well, so did SuperAntiSpyware.
We think the computer was infected with something called Win32/bettersurf.
It also says that Malwarebytes will remove it.
I checked manually for indications of it after running several scans, and didn't find anything in the registry etc.
He called me today and told me he was getting the popup in the corner that says the Microsoft Security Essentials wants to remove something and I really don't know if it's legit or not.
He is getting random blue screens and when he boots his computer it blue screens the first time and then boots the second time.
Anyone have any suggestions this is about everything I know about what's happening.
Mike