First off I want to let you know that I do not know much about computers. Today I turned my laptop on and it booted just fine. I went to move the mouse to select the start menu and the mouse will not move. I tied hitting the Windows key on my keyboard and it didn't do anything. I've tied control alt delete and nothing. I forced the computer to shut down by pressing and holding the power button. I tried rebooting and the same thing happened. I forced shut down again and booted in safe mode with networking and it ended up freezing there too. I'm not sure what to do and I hope someone can help. Any ideas?