📎 AI Summary:
The thread discusses an issue where clicking links in emails in Outlook 2010 on Windows 10 Results in an error message, which began after troubleshooting a different app association problem. The original poster seeks help for links from specific senders that no longer open, noting the problem persists across multiple users. Contributions suggest checking the URL for encoding issues and ensuring Windows Firewall is active, as some users report firewall or antivirus conflicts after recent Windows updates.

minniej

New Member
Joined
Jan 22, 2016
Messages
1
Thread Author #1
I'm running Win 10 with IE 11 and Outlook 2010.

If I click on the links on some emails, I get the message: There was an error decoding this link. Please try the link again, or contact the sender of the email.

This seemed to start after a Microsoft Support Engineer helped me get rid of the message "What app do you want to use?"

I stopped getting that message, but now I can't open any links on emails from two senders in particular. I contacted one sender and found messages from other users who are having the same problem. No mention of a fix. (Can't remember the name of the other site.)

Can anybody help?
 

Solution
Try turning on Windows Firewall if it's off. I have read on different sites that some users have had issues with mail and windows updates when runnnig an AV solution with a built in firewall and Windows Firewal is turned off. Seems like the problems started after build 10586

Neemobeer

Windows Forum Team
Staff member
Joined
Jul 4, 2015
Messages
8,995
If you hover over the link it should show the URL can you copy that here or does it contain and %## in it?
 

Dan T800

New Member
Joined
Oct 8, 2015
Messages
5
Try turning on Windows Firewall if it's off. I have read on different sites that some users have had issues with mail and windows updates when runnnig an AV solution with a built in firewall and Windows Firewal is turned off. Seems like the problems started after build 10586
 

Solution