user assistance

I have a Toshiba Satellite P875-S7102 Laptop that began operating very peculiar because the Windows 8.1 operating system s-l-o-w-e-d down. Click an Icon to initiate a web browser (or anything else) and go make a pot of coffee while you wait for for the icon to acknowledge you even clicked it...

Hi all, I have a MacBook Pro with Bootcamp, on which I am running Windows 7. I've had it since 2011 and think the system has accumulated a lot of junk over the years. My question is this: I have very little installed on my hard drive but the memory is nearly full and my laptop is being VERY...

Hello all- I reluctantly turn to the online forum community for help, as I like to fix things myself, though I really am stuck here. I appreciate your assistance in advance! I have a dell inspiron 15 which i bought only 2.5 years ago. Around 7 months ago, i noticed it began BSOD'ing...

I've been experiencing "double and triple click" issues with my mouse and am trying to replace it with another mouse. When I click on "Add Hardware" in the control panel I get an error message that the wizard is already in use installing a new hardware item and two items cannot be installed at...

I think I might have/must have removed Onedrive app for my Win 10 HP Envy. Is it possible to get it back again, and how? Thanks.

For some reason I am unable to install the Nov 10 updates for my Win 7 Pro desktop. I have tried the suggested fixes offered by Microsoft with no success. I am able see the list of updates after running check for updates but when I select the updates I want to install and click OK nothing...

My daughter has had her new computer for a month, running Windows 8. It seems no one set up the automatic update (it's all in Turkish so someone has to do it for me) so now, when we couldn't download windows 10 we realised this was because we needed to first update 158 updates to windows 8...

My Thinkpad crashed and luckily I had backed up 2 days before using Rescue and Recovery. All my files have been retrieved including the Lotus Notes archives etc....except for my contacts (address book) which are a file called names.nsf. I can go into R&R and when I retrieve an individual file, I...

I did the upgrade from Windows 7 Ultimate to Windows 10 Pro. Privacy concerns aside, I like Windows 10. I haven't had any problems with software and hardware compatibility. I use 27 different email accounts within WLM 2012, for a variety of reasons. Many of these email accounts have additional...

the word documents icon shows properly, but when I tried to open it, it gave me a message: â¬SFile conversion⬝ Select the encoding that makes your document readable. Text encoding: (then I have 3 choices with the circles beside them to select ) (1st choice) Windows (Default) (2nd...

We have a user who has an OST file that is 35 GB in size on a system that uses Outlook 2010. They only have 3 GB of free space left on their hard drive and we have cleared the system up as much as possible. They are now having other problems associated with a Windows 7 system on a network that...

Windows 10x64//G1.Sniper Z87//i5_4670K//GTX 750Ti//RAM_8GB// Hello, please explain in the language of the user, for what these Services are necessary? Search Google and Yahoo results have not yielded, or it is described not clearly for the user. Unfortunately I do not know English, I ask an...

Hello. I would like to disable the F1, F2,F3, and F4 function keys. They open windows help and change my brightness. I would like them to not open shortcuts so I can use them for gaming. How do I do this? I've been reading plenty of threads on it but I still dont understand...Thanks!

My Windows 8.1 was updating automatically until it received KB3000850 0n 3/21/15 . That update failed with error code 80246013 (Which supposedly means that the Windows Auto Update service has stopped) I went to services.msc and found that both Windows Update and Background Intelligent Services...

Hello everyone, New member here. I bought a new computer at Fry's, when I make a new folder on the C drive I get the blue-circle-of-death and Windows Explorer locks up. Is this a know bug in 8.1? I went to the MS website and downloaded all the updates for Windows, then rebooted the machine...

I have an elderly lady next door that just purchased a laptop with Windows 8. For some reason, she has lost the few icons that were on her desktop (i.e., desktop view as opposed to tiles). Using File Manager, I went to the Desktop folder, right-clicked on the few files there and selected Send...

Hello everyone, I really need your help. My Sony Vaio laptop (model: SVE151G13M) did not recognize my dvd/cd-rom anymore and dumb as I am, I tried to fix this myself. On the website of Microsoft I read a step-by-step guide on how to remove the upper filters and lower filters to fix this...

My boss purchased a new desktop last year and transferred files from a backup drive to the new system. The new desktop has a folder where all of the backed up files are located. When transferring some files from the backup folder to the desktop, a message will pop up that says "sync all format...

I have WIN 8.1 <I really liked 8 and Microsoft updated me to 8.1...I was not happy>...I have issues with my internet connection NOT being stable. If I step away from my computer for just a bit, I will have to disconnect and then reconnect my WIFI <it's a NETGEAR>...all other devices in the...

I have a Toshiba satellite laptop, and I had been having trouble with my laptop.When I load up my laptop it stuck at preparing automatic repair, and this is really getting annoying. I was wondering if anyone could help me thanks :) Things I tried: Using window 8 disc to fix, it doesn't work...