user assistance

the word documents icon shows properly, but when I tried to open it, it gave me a message: â¬SFile conversion⬝ Select the encoding that makes your document readable. Text encoding: (then I have 3 choices with the circles beside them to select ) (1st choice) Windows (Default) (2nd...

We have a user who has an OST file that is 35 GB in size on a system that uses Outlook 2010. They only have 3 GB of free space left on their hard drive and we have cleared the system up as much as possible. They are now having other problems associated with a Windows 7 system on a network that...

Windows 10x64//G1.Sniper Z87//i5_4670K//GTX 750Ti//RAM_8GB// Hello, please explain in the language of the user, for what these Services are necessary? Search Google and Yahoo results have not yielded, or it is described not clearly for the user. Unfortunately I do not know English, I ask an...

Hello. I would like to disable the F1, F2,F3, and F4 function keys. They open windows help and change my brightness. I would like them to not open shortcuts so I can use them for gaming. How do I do this? I've been reading plenty of threads on it but I still dont understand...Thanks!

My Windows 8.1 was updating automatically until it received KB3000850 0n 3/21/15 . That update failed with error code 80246013 (Which supposedly means that the Windows Auto Update service has stopped) I went to services.msc and found that both Windows Update and Background Intelligent Services...

Hello everyone, New member here. I bought a new computer at Fry's, when I make a new folder on the C drive I get the blue-circle-of-death and Windows Explorer locks up. Is this a know bug in 8.1? I went to the MS website and downloaded all the updates for Windows, then rebooted the machine...

I have an elderly lady next door that just purchased a laptop with Windows 8. For some reason, she has lost the few icons that were on her desktop (i.e., desktop view as opposed to tiles). Using File Manager, I went to the Desktop folder, right-clicked on the few files there and selected Send...

Hello everyone, I really need your help. My Sony Vaio laptop (model: SVE151G13M) did not recognize my dvd/cd-rom anymore and dumb as I am, I tried to fix this myself. On the website of Microsoft I read a step-by-step guide on how to remove the upper filters and lower filters to fix this...

My boss purchased a new desktop last year and transferred files from a backup drive to the new system. The new desktop has a folder where all of the backed up files are located. When transferring some files from the backup folder to the desktop, a message will pop up that says "sync all format...

I have WIN 8.1 <I really liked 8 and Microsoft updated me to 8.1...I was not happy>...I have issues with my internet connection NOT being stable. If I step away from my computer for just a bit, I will have to disconnect and then reconnect my WIFI <it's a NETGEAR>...all other devices in the...

I have a Toshiba satellite laptop, and I had been having trouble with my laptop.When I load up my laptop it stuck at preparing automatic repair, and this is really getting annoying. I was wondering if anyone could help me thanks :) Things I tried: Using window 8 disc to fix, it doesn't work...

Ok, not technical, but I try. I just got Win 7 after xp. I attempted to resize my font size, screen image size and make pages FIT the screen, with limited success. Then I tried to use my cursor (suggested to me) to go to my monitor's borders, but the double arrow does not appear. It doesn't...

Hey everyone, Something strange has happened recently. I right clicked on my desktop to create a new folder, and got the following message: This is followed by a message stating that Windows Explorer has stopped working, Windows Explorer restarting, and a seeming return to normalcy. I was...

I had my computer custom built for me about 2 years ago from Micro-Center, a computer store near me that sells every PC component you can think of, and they'll put it all together for you too. My PC is still running fast and does everything I need it to do, but I'm ready for a refresh! Overall...

Okay I'm going to try and explain this as best I can. I am a young girl and do not know much about what goes into to computers and fixing them. Just a heads up, I need a really good explanation of what to do. Thank you so much. Now the problem. My computer got a virus from me trying to download...

I really need help from you guys! It's really important. I am a music producer who makes music over my computer for 2 years now (the same computer). Never seen this error on my computer before. It was early the next morning I found out about it. I turned my computer on, started loading the...

Hello, I have a sony vaio laptop which came with a pre-installed windows 8 OS. I recently upgraded it to windows 8.1. After the upgrade, I have observed that many softwares that are actually installed on the system are not listed in the apps list, such as Microsoft office, autocad, freemake...

Computer: Acer Aspire Ultrabook M5 - 581T(G) model No. Q5LJ1 ; i-5 Core processor 1.8ghz ; 6 gb of Ram ; 500 gb hdd ; OS Windows 8.1 (Feel free to request any info in the comment box cause I'm not too sure what else to post) Occurrence: Monday 11/12/13 in the evening after an installation of a...

I have 32bit Win7 Pro on a Toshiba Satellite laptop purchased in December, 2009. The DVD player is set to Windows Media Player When trying to play a movie on DVD (borrowed from local library), I get this msg: "Windows Media Player cannot play this DVD because it is not possible to turn on...

Hi, Ive been having daily BSOD crashes or windows totally freezing up on me where the only thing i can do is press the reset button. This usually happens about 3 times a day from the first time i switch on the computer before the problem goes away.... for the day. I have attached the required...