user support

How do you put premium onto basic?

Hi A friend just called my and said that when he boots his computer, he gets this message every time. "Critical Error, Can't load Cortana and Start Menu? It then tells him that he needs to log out to fix the problem. When he says OK it logs him out and then reloads, from that point on it...

Hi All, I am quite new to computers and have a very basic understanding. That said I am really enjoying learning and developing. I have a problem setting up my bluetooth speakers. I have had the speaker set up for a little while and it was working brilliantly until a couple of days ago. When...

Hello! I joined the forums due to a problem I am having with my son's PC - We upgraded to windows 10 and everything worked great - better than 7 - he was in heaven and his games played the best they ever did. THEN one morning it wouldn't boot anymore - just en endless PC repair loop where I...

Just had my 1st bsod in over 2 years. Happened after I restarted Windows 10 Pro x64 after getting a update from the store for the Xbox app. Only other new software on pc is Bitdefender Internet Security 2016. That's been on my pc since Friday after removing BIS 2015 before installing BIS 2016...

Hi. I'm on the account settings, and the link to "Sign into a microsoft account" isn't working from the menu. Any suggestions?

Hi Whenever I try to play this movie file that I bought from the Microsoft store. I get windows media player encountered a problem while playing the file. There is no error code. can anyone tell me how to fix this ? Thank you

After installing windows 10, the stock calender and mail app keep closing after 5 to 10 seconds after I clicked them open. Any fix?

Hi guyz, I am in serious trouble....I installed window 10, 3 days back and after installing some graphic drivers it was just awesome.Today when I staarted my laptop, the window booted slowly and then when I signed up there was a black screen with a movable cursor. You know what's serious? I...

Hi guys, I've a HP All-in-one Model no: 23-K315na; Win8.1; Fully patched; All Drivers up-2-date; 16GB Ram; 1TB Hard Disk; Free Space 635GB; Pictures folder has 159GB (I'm an amateur Photographer!) Eset Smart Security v8; scanned clean; also scanned with MWB clean PROBLEM: When I open the...

I think I posted the original in the wrong thread so I decided to post it here also. Sorry for the double post. Hi. I tried to install Windows 10 today, but failed three times. I'm running Windows 7 64. I went through the process of downloading and installing Windows 10. I get a window asking...

Hi everyone, I wonder if anyone more knowledgeable than me can help me with a problem with Windows 7 Home Premium. This morning I finally allowed my laptop to do its system update and restart (after a day or two of postponing), but when it was completed I noticed some weird issues. Corrupt...

Good evening, Have just completed a while ago, the above program. No idea really as to why I ran that particular program. I was simply looking for ideas as to perhaps give my newish PC a shot in the arm as it had become rather sluggish over the 5 months I have had it. Being a retired old...

Hey , I had a problem installing some softwares such a google chrome on a drive but not the primary one winfows used as preferred (c:) My os is 8.1,i need to have the on another partition... Sent from my GT-I9500 using Tapatalk

Hi, suddenly the attached popup pops every time I click on the mouse in IE on any site. I formatted C:\ recently & installed win8 pro with my DVD & upgraded to w8.1pro online. Can you help please ............thanx ........nick PS. sorry for 2 fotos, cannot delete one. Home build, Asus P5K...

Hi I currently have Windows 8.1 and I have a issue with some updates that are required for the Windows 10 Upgrade. At the moment i can't install KB3035583 as it seems that I already it installed due to that I have the files when Microsoft releashed a update to upgrade to Windows 10 Technical...

how to check recently copied files on my computer? can anyone help me? I just want to find out whether someone has copied files from my laptop...

Today for the first time i got the BSOD. My pc is desktop running windows 7 64-bit. I have Norton v11 antivirus protection and google chrome web browser. 80GB hard disk, MSI motherboard, 1GB RAM, (If you need further info please ask me) I unable to read the Blue screen as it appears for 2...

I have been using the calendar app to store some of my upcoming events, some of which I don't remember since I threw away/deleted the original piece of information stating when the event is. Absolutely randomly, I was unable to access the calendar app. The icon on my start menu (I use Classic...

Help! I have had a master file I have been working on for 2 years. Yesterday I spent all day on one of the sub-files. Today I looked for the Master File and it had completely disappeared along with ALL of the sub-files (including the one I had been working on). So I ran CCleaner and sure...