BSOD when shutt down Windows XP

#1
Greetings. I've got a PC with XP just formatted and clean, and happens that most of times I try to shutt it down or reboot, at the last second when it must get off, it appears a BSOD and auto reboots. That started to happen before the format.

With Blue Screen Viewer I can see the error and it references pci.sys file and NON_PAGED_AREA. In Internet are similar cases but I couldn't find a solution.

The OS is original and full updated with SP3.

The video card is a nVIDIA G210 currently updated.

The motherboard is an Intel i915P/i915G and I think I have updated it well too.

At the device manager appears one device "Microsoft Bus Driver UAA for High Definition Audio" that has an exclamation, but I didn't find how to fix it (the driver doesn't get updated itself).

Any idea? I'll be very grateful with all help.

Thanks again and greetings.

Here are the minidump files: Minidump.zip
And here are a screenshot with my device manager:


Update 1: I unpluged the RAM modules and checked it was clean, I pluged again. I did a Memtest and didn't find errors.
 


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Last edited:

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#2
Hi,
please zip the dump files and post as we really need to see them before offering advice. You can find an app here:
How to ask for help with a BSOD problem
this helps to collect the info we need.
 


#3
Hi,
please zip the dump files and post as we really need to see them before offering advice. You can find an app here:
How to ask for help with a BSOD problem
this helps to collect the info we need.
Thanks a lot for your answer.
Here are the minidump files and also a screenshot of my device manager, one is having an exclamation but I don't know how to update the driver (I tried letting the system search itselfs and doesn't work).
 


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Last edited:

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#4
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, f749dab9, f6e371f0, 0}

Probably caused by : pci.sys ( pci!PciStallForPowerChange+17 )

Followup: MachineOwner
Hi,
judging from the dump file and the screenshot of Device manager your missing chipset drivers namely the chipset 'inf'.

Try this install but if it doesn't work pop along to HP and find the support page for your machine as they'll have a version there:
Download Intel® Chipset Device Software (INF Update Utility)
 


#5
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, f749dab9, f6e371f0, 0}

Probably caused by : pci.sys ( pci!PciStallForPowerChange+17 )

Followup: MachineOwner
Hi,
judging from the dump file and the screenshot of Device manager your missing chipset drivers namely the chipset 'inf'.

Try this install but if it doesn't work pop along to HP and find the support page for your machine as they'll have a version there:
Download Intel® Chipset Device Software (INF Update Utility)
Thanks again for your help.
It seems I can't use the utility you told me because is for Windows 7/8. Instead of this and previously, I used a similar one (INF Update Utility - Primarily for Intel® 6, 5, 4, 3, 900 Series Chipsets - Zip Format) and It seems that updated some drivers, but didn't change the state of that device.

I don't know how to proceed.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#6
but didn't change the state of that device.
Not sure what you mean by this?

Is device manager still the same?

Have you stopped blue screening? If not post the dumps.
 


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