Connects to router but no internet access.....


Excellent Member
Re: [langtitle=pt]Re: Connects to router but no internet access.....[/langtitle]

Welcome to the forum.

I don't know if this will do the trick. Have you tried unplugging your modem for 30 seconds and then plugging it back in. After doing that restart your computer. I don't know if this will work for you but had similar problem and it did the trick for me.


Honorable Member
Re: [langtitle=pt]Re: Connects to router but no internet access.....[/langtitle]

you don't say what your connection looks like.
If you have a separate router it could be a router issue. If you only have a modem/router this doesn't apply. call your ISP.

do a factory reset on the router and try connecting without any security.
you will need to establish a new connection on the notebook.
if OK, add your security.

if not OK, you may have an IP conflict. This is common if you have a DSL connection-not so much with cable, but possible.
Plug computer directly into modem. do a power reset on everything.
Make a new connection. It should work fine. If not call your ISP.

enter ipconfig /all at a DOS prompt
record IP returned - it will be if it is working. It may also start 10.sss.rrr.ttt.

reconnect router and power reset everything.
do the ipconfig /all again. the IP will start with 192.168.
and MUST have a different xxx

If the previous ip started with 10. then there should not be a problem.
If the xxx is the same then configure router for a different xxx number.
Basically, the one of the first three sets of numbers must be different
reset everything and try again.

If not, try a different computer, modem, or router to isolate the problem.

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