Windows 7 Internet on my PC keeps cutting out

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willz

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Dec 26, 2009
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I sure hope I'm posting this in the correct place, as I'm not too sure of where else to post it as I'm new here, but this problem has been going on ever since I installed Windows 7, and it's beginning to really tick me off.

I'm on Orange internet and I use a Wanadoo Livebox back when we were on Wanadoo. Every now and then, the internet on my PC only, cuts out and I can't connect or browse etc. My only solution to that is to unplug my router and plug it in again, wait for it to start up, then I'm good to go. Strange thing is, my mum's laptop stays online, as does my Playstation 3, all when my PC goes offline. So I'm thinking it's either a problem with Windows 7, as I don't remember such a problem occuring when I was on XP or Vista. Or it's a hardware issue, which I doubt. I tried switching the ethernet cable to see if it made a difference, and it didn't. Unless it's my network card? I'm not sure. Guess that's why I'm here asking you experts.

I'd really appreciate an answer to this, please. Thank you.

edit: After giving it some more thought, maybe it could be my drivers? Maybe the Network Card, or whatever that I use, is not actually supported by Windows 7? Hence why it cuts out all of the time. Could that be possible? I tried looking on the ASUS website, but I'm useless at that. If it's possibly that, could I get some help there, please?! I believe the name of my driver is "Attansic L1 PCI-E Gigabit Ethernet Controller".
 
Last edited:
Solution
It seems like you're experiencing connectivity issues on your Windows 7 PC that result in internet cutouts, while other devices on your network remain connected. This could indeed be related to your network adapter drivers or settings. Here are steps you can take to troubleshoot and hopefully resolve the issue:

Troubleshooting Steps:​

  • Update Network Adapter Drivers:
  • Outdated or incompatible network adapter drivers can cause connection problems. Try updating your network adapter drivers to the latest versions compatible with Windows 7.
  • Since you mentioned your network card is an "Attansic L1 PCI-E Gigabit Ethernet Controller," you can try finding the correct drivers on the ASUS website. Here's how you can do it...
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It seems like you're experiencing connectivity issues on your Windows 7 PC that result in internet cutouts, while other devices on your network remain connected. This could indeed be related to your network adapter drivers or settings. Here are steps you can take to troubleshoot and hopefully resolve the issue:

Troubleshooting Steps:​

  • Update Network Adapter Drivers:
  • Outdated or incompatible network adapter drivers can cause connection problems. Try updating your network adapter drivers to the latest versions compatible with Windows 7.
  • Since you mentioned your network card is an "Attansic L1 PCI-E Gigabit Ethernet Controller," you can try finding the correct drivers on the ASUS website. Here's how you can do it:
  • Visit the https://www.asus.com/support/.
  • Enter your PC model or motherboard model to find the drivers for your network adapter.
  • Look for the network adapter or LAN drivers section, download the appropriate driver, and install it. [*Check Power Management Settings:
  • Sometimes, power-saving settings can cause network interruptions. Make sure that your network adapter is not set to turn off to save power:
  • Right-click on the Start button and select "Device Manager."
  • Locate your network adapter under "Network adapters," right-click on it, and go to "Properties."
  • In the "Power Management" tab, uncheck the option that allows Windows to turn off the device to save power. [*Reset TCP/IP Stack:
  • Resetting the TCP/IP stack can help resolve network issues:
  • Open Command Prompt as an administrator.
  • Type the following commands one by one and press Enter after each:
    Code: 
     netsh int ip reset netsh winsock reset
  • Reboot your computer and check if the issue persists. [*Check Firewall and Antivirus Software:
  • Sometimes, security software can block network connections. Temporarily disable your firewall and antivirus to see if they are causing the issue. [*Test with a Different Ethernet Cable and Port:
  • To rule out physical issues, try using a different Ethernet cable and connecting to a different port on your router.
  • Run Network Troubleshooter:
  • Windows has a built-in Network Troubleshooter that can automatically fix common connectivity issues. Run this tool by:
  • Going to Settings > Network & Internet > Status > Network Troubleshooter. By following these steps, you should be able to identify and address the network connectivity issue on your Windows 7 PC. If you encounter any difficulties during these steps, feel free to ask for further assistance!
 
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