Windows 7 Laptop freezes often, when using Adobe products, at startup, etc.

cad3nza · Apr 18, 2013

Hi everyone! I'm new here, and I'm also relatively new to computer nitty-gritties. However I've been facing this problem for quite some time and it's gotten worse recently so I've decided to seek help here!

For a few months, my Asus U36JC laptop has been freezing quite often (70% of the time?) when opening or using Adobe products such as Photoshop and Reader. By 'freeze', I mean a totally unresponsive screen, where the cursor does not move and Ctrl-Alt-Del does not work. When this happens, I have to hold down the power key to turn off the computer. This is unhealthy, isn't it? /:

Also, sometimes after I restart my computer after such instances, my laptop freezes again when I reach my desktop after startup, even when I have not turned started any programmes manually.

I am not sure if this is related to my situation, but I've noticed that when my laptop freezes, the area towards the left of my touchpad makes a loud whirring noise and gets really hot.

As of now, the situation hasn't been replicated in any of the safe modes. I've done some reading up and to my understanding, one of my drivers the culprit? If so, I have no inkling of how to go about ascertaining which it is! ):

From time to time I also get Blue Screens of Death, saying that the system shut down due to a Driver Power State Failure. My dumps are in the attachment 'W7F_19-04-2013.zip'.

What other information should I provide? I've no idea how to go about getting the required specifications of my system, but I took a screenshot of something I got off the programme 'EVEREST'; the screenshot can be viewed as the attachment 'CPU.png'.

Please help? I'm a huge Photoshop user so it really stinks to be unable to use the programme! And I can't afford to send my laptop to a servicing shop any time soon because I'm piled up with work now and can't do without a laptop!

Many thanks to any form of aid!

usasma · Apr 20, 2013

Yes, it's not good to force a shutdown by holding the power button - but what else are you going to do? Windows has actually gotten much better at this than it was back in the XP days (the forced shutdown isn't as damaging as it used to be).

The heat and loud whirring appear to be coming from your CPU and it's cooling fan (that's what's to the left of the touchpad in the youtube video that I saw. This is generally an indication of overheating. Have you blown out the vents with canned air (to remove dirt/dust/hairballs)? Do you use the laptop on a hard surface or with a cooling pad? The more air circulation below and on the sides of the laptop, the better it will cool itself.

In most cases (but not all) the fact that it has no problems in Safe Mode can be traced to a 3rd party program. Have you used Photoshop like you normally do when in Safe Mode?

Do you use any temperature monitoring software? If not, I'd suggest this free program: HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools
Temps over 60ºC (may be higher in laptops) are a caution for the CPU. Video cards can go a bit higher, while motherboard and hard drive temps should be lower. It's best to just let us know the temps that you find just before it locks up.

All 3 memory dumps are STOP 0x9F (Driver Power State Failure) and all 3 point at the video drivers. As such, I'd first suspect that your video card is overheating. Please take the steps that I suggested above to keep the laptop cool and see if that helps. If not, then continue on with the rest of the advice below:

You have an issue with this device in Device Manager:

Security Processor Loader Driver ROOT\LEGACY_SPLDR\0000 This device is not present, is not working properly, or does not have all its drivers installed.

This is usually a result of damage caused by a malware infection. I strongly suggest running several independent scans of the system to ensure that it's not infected (and in case your Trend Micro has been corrupted by the virus'). I maintain a list of free scanners here: Free Online AntiMalware Resources

You have both TrendMicro Internet Security and Norton Anti-virus installed. Please uninstall the Norton. If you choose to uninstall the TrendMicro instead of the Norton, then you'll also have to ensure that the Windows Firewall is turned on. Only use one anti-virus and one firewall at a time. The competition between the 2 can allow virus' to get on your system.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

dsNcAdpt.sys Mon Mar 30 22:33:33 2009 (49D180FD)
Network Connect VPN software by Juniper Networks
http://www.carrona.org/drivers/driver.php?id=dsNcAdpt.sys

ATK64AMD.sys Tue May 12 21:04:54 2009 (4A0A1CB6)
ATK Hotkey ATK0101 ACPI UTILITY Driver
http://www.carrona.org/drivers/driver.php?id=ATK64AMD.sys

kbfiltr.sys Mon Jul 20 05:21:42 2009 (4A643726)
Dritek Keyboard Filter Driver
http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys

AiCharger.sys Thu Nov 18 21:58:40 2010 (4CE5E7E0)
Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Thu Apr 18 14:50:28.146 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\041913-25989-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime:[B]0 days 0:18:47.566[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by :[B]pci.sys[/B]
BugCheck [B]9F, {3, fffffa8009ca2a10, fffff800047e1518, fffffa8010351410}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8009ca2a10, Physical Device Object of the stack
Arg3: fffff800047e1518, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8010351410, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0x9F_3_nvlddmkm_IMAGE_pci.sys[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Apr 16 15:51:53.351 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\041713-36941-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime:[B]0 days 0:15:45.771[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by :[B]pci.sys[/B]
BugCheck [B]9F, {3, fffffa8009c81a10, fffff80000b9c518, fffffa80074a13c0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8009c81a10, Physical Device Object of the stack
Arg3: fffff80000b9c518, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa80074a13c0, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0x9F_3_nvlddmkm_IMAGE_pci.sys[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Apr 10 08:11:29.587 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\041013-33181-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime:[B]0 days 0:49:45.007[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by :[B]pci.sys[/B]
BugCheck [B]9F, {3, fffffa8007f31a10, fffff80000ba2748, fffffa800814f450}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8007f31a10, Physical Device Object of the stack
Arg3: fffff80000ba2748, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800814f450, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  PresentationFo
FAILURE_BUCKET_ID: [B]X64_0x9F_3_nvlddmkm_IMAGE_pci.sys[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Thu Apr 18 14:50:28.146 2013 (UTC - 4:00)**************************
[COLOR=RED][B]dsNcAdpt.sys                Mon Mar 30 22:33:33 2009 (49D180FD)[/B][/COLOR]
[COLOR=RED][B]ATK64AMD.sys                Tue May 12 21:04:54 2009 (4A0A1CB6)[/B][/COLOR]
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
[COLOR=RED][B]kbfiltr.sys                 Mon Jul 20 05:21:42 2009 (4A643726)[/B][/COLOR]
HECIx64.sys                 Thu Sep 17 15:54:16 2009 (4AB293E8)
sncduvc.SYS                 Wed Jan 27 22:04:12 2010 (4B60FEAC)
Impcd.sys                   Fri Feb 26 18:32:11 2010 (4B8859FB)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
TurboB.sys                  Fri Apr 16 19:07:26 2010 (4BC8EDAE)
Rt64win7.sys                Sun May 30 23:46:43 2010 (4C033123)
iaStor.sys                  Tue Jun  8 13:33:03 2010 (4C0E7ECF)
btath_rcp.sys               Thu Jun 24 02:17:21 2010 (4C22F871)
btath_flt.sys               Thu Jun 24 02:17:38 2010 (4C22F882)
btath_bus.sys               Thu Jun 24 02:17:43 2010 (4C22F887)
btath_hcrp.sys              Tue Jun 29 05:30:43 2010 (4C29BD43)
tmtdi.sys                   Tue Jul 20 04:58:07 2010 (4C45651F)
tmcomm.sys                  Wed Jul 21 03:31:15 2010 (4C46A243)
tmevtmgr.sys                Wed Jul 21 03:31:15 2010 (4C46A243)
tmactmon.sys                Wed Jul 21 03:31:24 2010 (4C46A24C)
ew_jubusenum.sys            Tue Jul 27 03:26:32 2010 (4C4E8A28)
SynTP.sys                   Thu Aug 12 23:19:24 2010 (4C64B9BC)
snp2uvc.sys                 Tue Sep  7 05:19:37 2010 (4C8603A9)
btath_lwflt.sys             Mon Sep 13 04:26:54 2010 (4C8DE04E)
btath_a2dp.sys              Thu Sep 16 07:34:42 2010 (4C9200D2)
[COLOR=RED][B]AiCharger.sys               Thu Nov 18 21:58:40 2010 (4CE5E7E0)[/B][/COLOR]
FLxHCIc.sys                 Fri Nov 19 03:24:17 2010 (4CE63431)
FLxHCIh.sys                 Fri Nov 19 03:24:24 2010 (4CE63438)
btfilter.sys                Mon Jan 24 00:31:08 2011 (4D3D0E9C)
athrx.sys                   Tue Jun 21 04:03:39 2011 (4E00505B)
cnnctfy2.sys                Fri Jun 24 11:29:01 2011 (4E04AD3D)
igdkmd64.sys                Tue Jan 10 17:28:09 2012 (4F0CBB79)
RTKVHD64.sys                Tue Mar 27 05:01:50 2012 (4F7181FE)
SYMEVENT64x86.SYS           Wed May 23 20:52:24 2012 (4FBD8648)
SYMNETS.SYS                 Fri Jul 20 22:07:07 2012 (500A0ECB)
Ironx64.SYS                 Mon Jul 23 20:34:50 2012 (500DEDAA)
EraserUtilRebootDrv.sys     Tue Jul 31 19:36:50 2012 (50186C12)
eeCtrl64.sys                Tue Jul 31 19:36:51 2012 (50186C13)
ccSetx64.sys                Thu Aug 16 17:18:11 2012 (502D6393)
IDSvia64.sys                Tue Aug 28 22:48:40 2012 (503D8308)
nvlddmkm.sys                Tue Oct  2 14:21:13 2012 (506B3099)
nvpciflt.sys                Tue Oct  2 14:21:40 2012 (506B30B4)
EX64.SYS                    Thu Dec 20 04:22:39 2012 (50D2D8DF)
ENG64.SYS                   Thu Dec 20 04:24:21 2012 (50D2D945)
SYMDS64.SYS                 Wed Jan 16 20:56:45 2013 (50F75A5D)
SYMEFA64.SYS                Fri Jan 18 19:31:37 2013 (50F9E969)
SRTSP64.SYS                 Fri Jan 25 16:26:16 2013 (5102F878)
SRTSPX64.SYS                Fri Jan 25 16:30:05 2013 (5102F95D)
BHDrvx64.sys                Wed Apr 10 01:39:03 2013 (5164FAF7)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Apr 16 15:51:53.351 2013 (UTC - 4:00)**************************
nvlddmkm.sys                Sun Sep  5 20:02:17 2010 (4C842F89)
nvpciflt.sys                Sun Sep  5 20:02:53 2010 (4C842FAD)
nvBridge.kmd                Sun Sep  5 20:08:47 2010 (4C84310F)
BHDrvx64.sys                Sat Mar 16 01:18:38 2013 (514400AE)
[/font]

Windows 7 Laptop freezes often, when using Adobe products, at startup, etc.

cad3nza

Well-Known Member

Attachments

usasma

Fantastic Member

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