Hi everyone! I'm new here, and I'm also relatively new to computer nitty-gritties. However I've been facing this problem for quite some time and it's gotten worse recently so I've decided to seek help here!
For a few months, my Asus U36JC laptop has been freezing quite often (70% of the time?) when opening or using Adobe products such as Photoshop and Reader. By 'freeze', I mean a totally unresponsive screen, where the cursor does not move and Ctrl-Alt-Del does not work. When this happens, I have to hold down the power key to turn off the computer. This is unhealthy, isn't it? /:
Also, sometimes after I restart my computer after such instances, my laptop freezes again when I reach my desktop after startup, even when I have not turned started any programmes manually.
I am not sure if this is related to my situation, but I've noticed that when my laptop freezes, the area towards the left of my touchpad makes a loud whirring noise and gets really hot.
As of now, the situation hasn't been replicated in any of the safe modes. I've done some reading up and to my understanding, one of my drivers the culprit? If so, I have no inkling of how to go about ascertaining which it is! ):
From time to time I also get Blue Screens of Death, saying that the system shut down due to a Driver Power State Failure. My dumps are in the attachment 'W7F_19-04-2013.zip'.
What other information should I provide? I've no idea how to go about getting the required specifications of my system, but I took a screenshot of something I got off the programme 'EVEREST'; the screenshot can be viewed as the attachment 'CPU.png'.
Please help? I'm a huge Photoshop user so it really stinks to be unable to use the programme! And I can't afford to send my laptop to a servicing shop any time soon because I'm piled up with work now and can't do without a laptop!
Many thanks to any form of aid!
For a few months, my Asus U36JC laptop has been freezing quite often (70% of the time?) when opening or using Adobe products such as Photoshop and Reader. By 'freeze', I mean a totally unresponsive screen, where the cursor does not move and Ctrl-Alt-Del does not work. When this happens, I have to hold down the power key to turn off the computer. This is unhealthy, isn't it? /:
Also, sometimes after I restart my computer after such instances, my laptop freezes again when I reach my desktop after startup, even when I have not turned started any programmes manually.
I am not sure if this is related to my situation, but I've noticed that when my laptop freezes, the area towards the left of my touchpad makes a loud whirring noise and gets really hot.
As of now, the situation hasn't been replicated in any of the safe modes. I've done some reading up and to my understanding, one of my drivers the culprit? If so, I have no inkling of how to go about ascertaining which it is! ):
From time to time I also get Blue Screens of Death, saying that the system shut down due to a Driver Power State Failure. My dumps are in the attachment 'W7F_19-04-2013.zip'.
What other information should I provide? I've no idea how to go about getting the required specifications of my system, but I took a screenshot of something I got off the programme 'EVEREST'; the screenshot can be viewed as the attachment 'CPU.png'.
Please help? I'm a huge Photoshop user so it really stinks to be unable to use the programme! And I can't afford to send my laptop to a servicing shop any time soon because I'm piled up with work now and can't do without a laptop!
Many thanks to any form of aid!
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