Question #1: is your account a Local Login account or a Microsoft Account Login (the one that gives you full access to the Microsoft Universe and their App Store)?
Question #2: Please provide us with the
EXACT version of your W10. You can do this by pressing the
Windows-logo-key+R to get the Run dialog box, and type in the
"winver" command. This will bring up the System details screen which contains your W10 version number. See here:
View attachment 34303
We'll advise you further after your reply.
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