Hi
His problem is that when he upgraded to Windows 10, his password must have gotten set to expire.
This forces him to change it.
Recently he had his password expire when he had booted into safe mode without networking, (which would not let him use his pin number) so he couldn't either change his password of access his computer.
We had to restore the computer to get it out of safe mode so he could log in, using his pin.
Now he wants his password set so it doesn't expire.
As you said every time he has to change his password it changes for both his computers.
I'll look through your stuff and see if this will get me to the screen that lets him select password Never Expires.
OK, I found it on my computer, I'll call him on the phone and lead him to it.
Thanks for the help.
Mike