USB Mouse no longer works Custom USB Device

Discussion in 'Windows 10 Help and Support' started by Neemobeer, Dec 5, 2015.

  1. Neemobeer

    Neemobeer Windows Forum Team
    Staff Member

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    Ran into this problem after the Windows 10 Build 10586 update. My USB mouse just quit working while the optical sensor light remained on. Looking in Device Manager I noticed I had a weird entry "Custom USB Device". Expanding that revealed "USB-C to Display Adapter". Sure enough this was my mouse. Google showed lots of people encountering this issue not just on Windows 10. Here's how I fixed it

    • Open an elevated command prompt
    • Type pnputil -e
    • Locate the BizLink USB-C to Display Adapter driver entry and make note of the oem##.inf
    • Type pnputil -f -d oem##.inf <enter>
    • Unplug and replug the usb mouse back in
    • Open Device Manager and expand the "Custom USB Device" view
    • Right click the USB-C to Display Adapter and select Update Driver Software...
    • Select Browse my computer for driver software
    • Select C:\Windows and check Include subfolders
    • Click Next
    • It should install the correct driver
     
    ussnorway likes this.

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