USB Mouse no longer works Custom USB Device

Discussion in 'Windows 10 Help and Support' started by Neemobeer, Dec 5, 2015.

  1. Neemobeer

    Neemobeer Windows Forum Team
    Staff Member

    Jul 4, 2015
    Likes Received:
    Ran into this problem after the Windows 10 Build 10586 update. My USB mouse just quit working while the optical sensor light remained on. Looking in Device Manager I noticed I had a weird entry "Custom USB Device". Expanding that revealed "USB-C to Display Adapter". Sure enough this was my mouse. Google showed lots of people encountering this issue not just on Windows 10. Here's how I fixed it

    • Open an elevated command prompt
    • Type pnputil -e
    • Locate the BizLink USB-C to Display Adapter driver entry and make note of the oem##.inf
    • Type pnputil -f -d oem##.inf <enter>
    • Unplug and replug the usb mouse back in
    • Open Device Manager and expand the "Custom USB Device" view
    • Right click the USB-C to Display Adapter and select Update Driver Software...
    • Select Browse my computer for driver software
    • Select C:\Windows and check Include subfolders
    • Click Next
    • It should install the correct driver
    ussnorway likes this.

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