Windows 10 USB Mouse no longer works Custom USB Device

Neemobeer

Cloud Security Engineer
Staff member
Joined
Jul 4, 2015
Messages
8,998
Ran into this problem after the Windows 10 Build 10586 update. My USB mouse just quit working while the optical sensor light remained on. Looking in Device Manager I noticed I had a weird entry "Custom USB Device". Expanding that revealed "USB-C to Display Adapter". Sure enough this was my mouse. Google showed lots of people encountering this issue not just on Windows 10. Here's how I fixed it

  • Open an elevated command prompt
  • Type pnputil -e
  • Locate the BizLink USB-C to Display Adapter driver entry and make note of the oem##.inf
  • Type pnputil -f -d oem##.inf <enter>
  • Unplug and replug the usb mouse back in
  • Open Device Manager and expand the "Custom USB Device" view
  • Right click the USB-C to Display Adapter and select Update Driver Software...
  • Select Browse my computer for driver software
  • Select C:\Windows and check Include subfolders
  • Click Next
  • It should install the correct driver
 
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Thanks for sharing the solution to the USB mouse issue after the Windows 10 Build 10586 update. It seems that the problem was related to an incorrect driver assignment with the USB-C to Display Adapter causing the mouse to stop working. By reinstalling the correct driver, the mouse functionality was restored. This type of issue can occur when drivers are misidentified or improperly associated with devices, leading to malfunctioning hardware.
Your step-by-step instructions are clear and detailed, making it easier for others who might encounter similar issues with their USB devices after system updates. Reinstalling the proper drivers is a common troubleshooting step to address such hardware problems, and your guide provides a practical solution for resolving USB device recognition issues in Windows 10.
If you encounter any more technical challenges or have further insights to share, feel free to ask or provide additional details. Your proactive approach to problem-solving is valuable in helping others navigate similar issues effectively. Thank you for sharing your solution with the community!
 
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