Brand New Asus Z54C-JS91 Wireless Default Gateway Not Available

Discussion in 'Windows 7 Networking' started by Ichigo0Soul, Oct 19, 2012.

  1. Ichigo0Soul

    Ichigo0Soul New Member

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    I've been helping a friend of mine set his new laptop up, and I ran into an issue when I tried to connect to my wireless network. It attempts to connect, then just hangs there. I've tested this on multiple routers. And every time, after a few seconds, it says "No Internet Connection." The internet works when I use an ethernet cable, but not wirelessly. I tried all of the fixes I could find. Disabling ipv6, resetting my router to factory default settings, uninstalling and reinstalling drivers, etc. I even reinstalled Windows 7 with my Window Ultimate install disc (I figured that maybe he had gotten a bad install) and I still had no luck. When I tried pinging the router's IP address (192.168.1.1) and got:

    Pinging 192.168.1.1 with 32 bytes of data:
    Reply from 192.168.1.5: Destination host unreachable.
    Reply from 192.168.1.5: Destination host unreachable.
    Reply from 192.168.1.5: Destination host unreachable.
    Reply from 192.168.1.5: Destination host unreachable.

    Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = 4, Lost = 0(0% loss)

    The model of the card is Railink RT
    5390. The router is an Arris router/modem combo and was supplied to me by Comcast. Tell me if I need to supply more information. Is it possible that it's a bad WLAN card?
     
    #1 Ichigo0Soul, Oct 19, 2012
    Last edited: Oct 19, 2012
  2. patcooke

    patcooke Microsoft MVP
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    You need to check your Internet Protocol Configuration. Go to Command prompt and enter the command:

    ipconfig /all

    It will list the parameters for all your IP configured devices. If you need help interpreting the output you can direct it to a file using this command:

    ipcononfig /all > desktop\ipconfig.txt

    then post the file which will be saved on your desktop on here.
     
  3. Ichigo0Soul

    Ichigo0Soul New Member

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    Windows IP Configuration


    Host Name . . . . . . . . . . . . : MyPC-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : hsd1.ga.comcast.net.


    Wireless LAN adapter Wireless Network Connection:


    Connection-specific DNS Suffix . : hsd1.ga.comcast.net.
    Description . . . . . . . . . . . : 802.11n Wireless LAN Card
    Physical Address. . . . . . . . . : E0-06-E6-50-7E-AB
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 192.168.1.5(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Friday, October 19, 2012 10:50:46 AM
    Lease Expires . . . . . . . . . . : Friday, October 26, 2012 10:50:46 AM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    192.168.1.2
    NetBIOS over Tcpip. . . . . . . . : Enabled


    Ethernet adapter Local Area Connection:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : hsd1.ga.comcast.net.
    Description . . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
    Physical Address. . . . . . . . . : 10-BF-48-28-33-4D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter isatap.hsd1.ga.comcast.net.:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter Teredo Tunneling Pseudo-Interface:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    I would also like to add that I have already tried disabling all firewalls, and there is no antivirus installed on the computer.
     
    #3 Ichigo0Soul, Oct 19, 2012
    Last edited: Oct 19, 2012
  4. patcooke

    patcooke Microsoft MVP
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    The ipconfig output indicates that a connection to the router was made because IP, gateway and DNS server addresses have all been assigned from the router using DHCP. Try releasing all these address assignments using the command:

    ipconfig /release

    then run ipconfig /all to see if the entries for the wireless connection have been released.

    Then run a command:

    ipconfig /renew

    and examining ipconfig /all again to see if the router has re-newed addresses.

    If it has try the ping 192.168.1.1 again.
     
  5. Ichigo0Soul

    Ichigo0Soul New Member

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    I wish we had been able to resolve the issue. My friend decided to return the laptop and get a new one.
     
  6. patcooke

    patcooke Microsoft MVP
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    Thanks for letting us know - I'm sure we could have solved it but if his problem has gone away then ok - until next time ;)
     
  7. Ichigo0Soul

    Ichigo0Soul New Member

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    He had me take the laptop back and continue to try to get it fixed, luckily. Here's the info you asked for.

    C:\Users\User>ipconfig /release


    Windows IP Configuration


    No operation can be performed on Local Area Connection while it has its media di
    sconnected.
    An error occurred while releasing interface Loopback Pseudo-Interface 1 : The sy
    stem cannot find the file specified.




    Wireless LAN adapter Wireless Network Connection:


    Connection-specific DNS Suffix . :
    Default Gateway . . . . . . . . . :


    Ethernet adapter Local Area Connection:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : hsd1.ga.comcast.net.


    Tunnel adapter isatap.hsd1.ga.comcast.net.:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :


    Tunnel adapter Teredo Tunneling Pseudo-Interface:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :


    C:\Users\User>/ipconfig /all
    '/ipconfig' is not recognized as an internal or external command,
    operable program or batch file.


    C:\Users\Joey>ipconfig /all


    Windows IP Configuration


    Host Name . . . . . . . . . . . . : User-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No


    Wireless LAN adapter Wireless Network Connection:


    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 802.11n Wireless LAN Card
    Physical Address. . . . . . . . . : E0-06-E6-50-7E-AB
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Autoconfiguration IPv4 Address. . : 169.254.26.51(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    192.168.1.2
    NetBIOS over Tcpip. . . . . . . . : Enabled


    Ethernet adapter Local Area Connection:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : hsd1.ga.comcast.net.
    Description . . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Con
    troller (NDIS 6.20)
    Physical Address. . . . . . . . . : 10-BF-48-28-33-4D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter isatap.hsd1.ga.comcast.net.:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter Teredo Tunneling Pseudo-Interface:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter isatap.{54430EE9-2C9B-40E8-B7EE-CAC7AAD8BEB2}:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    C:\Users\User>ipconfig /renew


    Windows IP Configuration


    No operation can be performed on Local Area Connection while it has its media di
    sconnected.
    An error occurred while releasing interface Loopback Pseudo-Interface 1 : The sy
    stem cannot find the file specified.




    Wireless LAN adapter Wireless Network Connection:


    Connection-specific DNS Suffix . : hsd1.ga.comcast.net.
    IPv4 Address. . . . . . . . . . . : 192.168.1.5
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1


    Ethernet adapter Local Area Connection:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : hsd1.ga.comcast.net.


    Tunnel adapter isatap.hsd1.ga.comcast.net.:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : hsd1.ga.comcast.net.


    Tunnel adapter Teredo Tunneling Pseudo-Interface:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :


    C:\Users\User>ipconfig /all


    Windows IP Configuration


    Host Name . . . . . . . . . . . . : User-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : hsd1.ga.comcast.net.


    Wireless LAN adapter Wireless Network Connection:


    Connection-specific DNS Suffix . : hsd1.ga.comcast.net.
    Description . . . . . . . . . . . : 802.11n Wireless LAN Card
    Physical Address. . . . . . . . . : E0-06-E6-50-7E-AB
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 192.168.1.5(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Saturday, October 20, 2012 1:26:39 PM
    Lease Expires . . . . . . . . . . : Saturday, October 27, 2012 1:26:40 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    192.168.1.2
    NetBIOS over Tcpip. . . . . . . . : Enabled


    Ethernet adapter Local Area Connection:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : hsd1.ga.comcast.net.
    Description . . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Con
    troller (NDIS 6.20)
    Physical Address. . . . . . . . . : 10-BF-48-28-33-4D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter isatap.hsd1.ga.comcast.net.:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : hsd1.ga.comcast.net.
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes


    Tunnel adapter Teredo Tunneling Pseudo-Interface:


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  8. patcooke

    patcooke Microsoft MVP
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    What firewall(s) do you have installed? New systems frequently come with a trial copy of Norton installed, if you have it you may well find it is causing a problem. I won't allow Norton within light years of my laptop as I consider it consumes far too much resources and is infinitely more trouble than what it is worth. I would remove it and rely, as I do, entirely on the built in Windows firewall and Microsoft Security Essentials which is a free download.
     
  9. Ichigo0Soul

    Ichigo0Soul New Member

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    It doesn't have any firewalls. It has a bare copy of Windows 7 Ultimate on it, so there's no Norton on it. And I feel exactly the same way about that program. Also I disabled the Windows firewall.
     
  10. patcooke

    patcooke Microsoft MVP
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    When you execute a ping on the local network the IP address must be coverted at local level to the physical address of the NIC card you are pinging. This is done using something called address resolution protocol (ARP). Your pc will maintain a table of these values if it has ever seen your router - have a look in the arp table to see if there is an entry for your router (192.168.1.1) by using this command in a command prompt:

    arp -a

    A useful utility here - xirruss - which will allow you to examine what wireless access points are visible - free download from here:

    http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx

    If it shows your access point look at the channel number it is transmitting on and compare it with the channel number your wireless adapter is set to by using this command in a command screen:

    netsh wlan show int
     
    #10 patcooke, Oct 21, 2012
    Last edited: Oct 21, 2012
  11. Ichigo0Soul

    Ichigo0Soul New Member

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    I'm unable to access the router's settings anymore, as somehow the firmware managed to delete itself. When I try to access the page it gives me an "Error 404: File not found" page. I tried calling Comcast customer support about the issue, and there wasn't anything they could do on their end to fix it without me paying money. When I get back from Afghanistan I'll be looking into other internet companies, as Comcast service is terrible.

    Also, a couple of hours ago my buddy actually did decide to return it and get a new one. Hopefully, my having upgraded it to Windows 7 Ultimate didn't void any kind of manufacturer's warranty...

    Edit 1: Well, it would seem that the laptop was part of a bad batch. My friend called the customer service of the store he bought it from, and they said he was the second caller today who called about the wireless not connecting to networks. I guess that solves it.
     
    #11 Ichigo0Soul, Oct 21, 2012
    Last edited: Oct 21, 2012

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