Windows 7 BSOD brand new Asus G74SX-BBK8 laptop please help!

0621sammy

New Member
Joined
Dec 7, 2011
Ok so I received a BSOD when I was installing some windows updates Last night. Tonight when trying to Restart my computer it was stuck on "Shutting Down..." for just over 30 minutes so I just manually shut it down. Also I have had my computer just go to the "Windows did not proper shut down last time" (or something along the lines of that) "Would you like to boot windows nomally?" a few times when I hibernated my computer . So I really need some help with this.

Here are my specs:

http://speccy.piriform.com/results/gucARJa1P40NqJD42pSGnfA

There are 4 listed "Critical" things in my eventvwr and alot of "errors". I posted a few things that I hope help out with info you might need.
View attachment DMP_files.zip
View attachment BSOD Info and Comp specs.zip
View attachment event viewer.zip

Thanks in advance!

P.S. I think I'm might go to bed now It's 1:25 am where I live but I will repsond first thing when I up!
 
Hello and welcome to the forum.
All three dump files are identical
DUMP:
Code:
............................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 9F, {3, fffffa80071dd060, fffff80000b9c3d8, fffffa800b588e10}
Probably caused by : pci.sys
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
[COLOR=#ff0000][U][B]DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.[/B][/U][/COLOR]
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80071dd060, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, Functional Device Object of the stack
Arg4: fffffa800b588e10, The blocked IRP
Debugging Details:
------------------
DRVPOWERSTATE_SUBCODE:  3
IMAGE_NAME:  pci.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f
MODULE_NAME: pci
FAULTING_MODULE: fffff88000e00000 pci
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
CURRENT_IRQL:  2
STACK_TEXT:  
fffff800`00b9c388 fffff800`034f2cd2 : 00000000`0000009f 00000000`00000003 fffffa80`071dd060 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`034905fc : fffff800`00b9c4f0 fffff800`00b9c4f0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x34a90
fffff800`00b9c430 fffff800`03490496 : fffff800`0362ff00 00000000`001e6bfc 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`0349037e : 00000048`6a6b7b8c fffff800`00b9cb18 00000000`001e6bfc fffff800`035ff208 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`03490167 : 0000000f`864088c3 0000000f`001e6bfc 0000000f`86408830 00000000`000000fc : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`0347c96a : fffff800`035fae80 fffff800`03608cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a
STACK_COMMAND:  kb
FOLLOWUP_NAME:  MachineOwner
FAILURE_BUCKET_ID:  X64_0x9F_3_Rt64win7_IMAGE_pci.sys
BUCKET_ID:  X64_0x9F_3_Rt64win7_IMAGE_pci.sys
Followup: MachineOwner
Update this driver
Rt64win7.sys 4/21/2011 from here Realtek
and you may as well get this one as well
RTKVHD64.sys 4/12/2011 from here Realtek
However I suspect the real issue has more to do with either
ASMMAP64.sys 7/2/2009 Memory mapping Driver is a driver ASUSTeK Computer Inc. Check with ASUS and see if they have an update for this driver.
or
FLxHCIc.sys 4/8/2011 USB Driver from Fresco (or perhaps a problem device you have plugged into that piece of hardware (ie: USB3.0 in 2.0 or vice versa))
If you need to get specific USB drivers, please contact vendors / manufactures of your product set.
SOURCE: Link Removed due to 404 Error
Lastly if Blue Screens continue you want to consider uninstalling your Trend Micro Software Suite at least temporarily (Removal Tool Here) for testing and substituting Link Removed due to 404 Error.
I can't speak definitively regarding Trend Micro Products, but I do know that we have had frequent BSOD issues with other top teir security suite vendors being responsible for these types of issues and it seems like a simple enough test to advance the diagnostic process. You can always reinstall later if it proves not to be an issue.
 
Which one do I download from the list on Realtek
and on the Link Removed - Invalid URL
On the fist one would I install the
"Win7 and WinServer 2008 R2 Auto Installation Program
(SID:1477671)"?

Thanks.
 
From this location the one with this label
Win7 and WinServer 2008 R2 Driver 7.049 2011/12/1 713k
or if you are not comfortable performing a manual upgrade to your driver then this one
Win7 and WinServer 2008 R2 Auto Installation Program (SID:1477671) 7.049 2011/12/1 5701k
and
From this location the one labeled
For 32bit version
32bits Vista, Windows7 Driver only (Executable file) R2.66 2011/10/21 50357k
For 64bit version
64bits Vista, Windows7 Driver only (Executable file) R2.66 2011/10/21 54082k
 
Sorry for not responding sooner and thank you for your I ended up taking that laptop back and exchanging it for a new one of the same model because it was having multiple problems on it. But the laptop I exchanged it for is having a few errors in the event viewer and I don't know enough to tell weather or not they are something to worry about. So I was wondering if you could take a look at them for me and determine weather they're anything bad (I attached the event viewer logs). Thank you!

Also I have only experienced one problem with this laptop it's kind of hard to explain but...
It flashed with a black screen then the background on the desktop was black but when I would like drag something over it, it turned to the normal background on that part but the like toolbar changed to a lighter color and my computer would not let me open anything. I tried doing everything I could I tried opening start and tried to shut down the computer by clicking "Shut Down" but nothing would happen I tried opening cmd by typing it in search but nothing happened I even closed the laptop and it hibernated but then when I woke it up it came back and it was just doing the same thing so I just held the power button then I turned it back on and everything was fine then. And the whole time I was doing all that stuff the start menu looked all weird by not having the surround part of it where it's normally the color of your toolbar).

Sorry if I didn't explain that very well...
 

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