Midnight Monkey
New Member
- Joined
- Jun 13, 2020
I have a windows 10 laptop and I got it at some point in 2018. I don't remember the password or the pin to the administrator account, and I don't have access to the email account associated with it (I have tried to get back in to that email and I can't) Luckily, I have a separate account on the laptop, but it doesn't have admin privileges, so I can't do anything on it.
I filled out a form on Microsoft website, and got a response that they were unable to verify me as the owner, despite using the laptop that I used to register the Microsoft account in the first place. And I tried to fill out a new form and got the same automated response - and I know it was automated because it told me in the email that it was an automated response.
I have tried to reset the laptop but it tells me that it can't because I need to free disc space; which I cannot do without the password and pin.
I filled out a form on Microsoft website, and got a response that they were unable to verify me as the owner, despite using the laptop that I used to register the Microsoft account in the first place. And I tried to fill out a new form and got the same automated response - and I know it was automated because it told me in the email that it was an automated response.
I have tried to reset the laptop but it tells me that it can't because I need to free disc space; which I cannot do without the password and pin.