Windows 10 Display driver stopped responding and has recovered

JohnL97231 · Jul 7, 2016

For the past few days I've been getting the "Display driver has stopped responding and has recovered" error. Screen goes black for a while and when it comes back the error pops up.

I fear my graphics card is broken, but I hope not. My laptop has one of those switchable graphics boards. An Intel onboard one (power saving) and a Radeon 6600M (high performance). I only get this crash and error when trying to run applications that I have set or the system has set to use the high performance card.

I've tried updating the driver but this card is no longer supported and Windows says I already have the best driver.

I also tried this registry fix, but it didn't work:

1. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers
2. On the Edit menu, click New
3. Select QWORD (64-bit) value.
4. Type TdrDelay as the Name and click Enter.
5. Double-click TdrDelay and add 8 for the Value data and clickOK.
6. Close the registry editor and then restart your computer for the changes to take affect.

A few days ago I tried a System Restore but it failed, and then it created more problems. Suddenly my OS (C drive only had 5GB of free space left. I remember I had a lot more free space before. Then after I tried undoing the System Restore, it failed again and left me with about 300MB of free space on (C. I did a Disk Cleanup and only managed to regain 2GB of free space. With each reboot of my laptop, I seem to be getting back more free space on (C. Now I have about 5GB of free space. I don't know how to free up more space on (C.

I've meaning to do a clean install of Windows 10 since I upgraded from Windows 7 but I only have an expensive mobile data connection. I need to download 8GB of files? I simply don't have that quota right now. But I can buy it and it'll cost me RM30. I also don't have a thumb drive big enough at the moment. I don't think I can use my external HDD? I've tried the Media Creation Tool with my ext HDD plugged in but it said "compatible device not detected." Now with only 5GB of free space left on (C, I can't even download the files. How do I get the Media Creation Tool to download to my (D partition?

I only started getting this error after updating my PC on the 24th or 25th of June. I got the dates based on the System Restore point. But now System Restore says I have not created any System Restore points. As mentioned, I only have mobile data so I don't constantly keep my PC updated.

Sigh.. really hope it's not the Radeon that is broken...

Neemobeer · Jul 8, 2016

Well first off low disk space on your OS partition (C) can cause all sorts of problems. Looking at your logs I see that your system is having a lot of issues during paging (When data is swapped between memory and page file) if you right click on the "This PC" icon > properties and go to advanced you can try moving your page file to the D drive and see if that resolves your issue. This would also free up several GBs of space on your C drive.

The application block message may be coming from your AV software, I would test disabling your AV and re-launch the program.

kemical · Jul 17, 2016

JohnL97231 said:
Is it possible for me to install the original Windows 7 video driver by using compatibility mode? Will it work?

Usually not no..

I would hazard that probably the fastest way to see if your machine has a true issue or it's simply down to Win10 is to install Windows 7 again. If everything runs like clockwork then you know the issue was probably down compatibility issues.

JohnL97231 · Jul 17, 2016

kemical said:
Usually not no..

I would hazard that probably the fastest way to see if your machine has a true issue or it's simply down to Win10 is to install Windows 7 again. If everything runs like clockwork then you know the issue was probably down compatibility issues.

Once I'm back to Windows 7, how do I test if my machine has an issue? Trigger the error? How?

Man.. I'm looking at buying a new phone. I can get a good discount at this web store - Lazada.com.my: Online Shopping Malaysia - Mobiles, Tablets, Home Appliances, TV, Audio & More, but only if I use the web store's app, which is only available on Android and iOS. I thought if I could emulate Android on my PC, I'd eliminate the need for these Android apps that I rarely use. But now it seems it's easier if I just borrow an Android phone or an iPhone.

Have you tried Windows 10 Mobile? Which would you recommend? Android 6 or W10M? iOS is out of the picture. Way out of budget.

But I think, Android 6 phones are expensive, right?

JohnL97231 · Jul 17, 2016

kemical said:
Usually not no..

I would hazard that probably the fastest way to see if your machine has a true issue or it's simply down to Win10 is to install Windows 7 again. If everything runs like clockwork then you know the issue was probably down compatibility issues.

Hey, I'm trying to clean install Windows 7. There's 4 partitions and I'm not sure what to do. I've already deleted the Windows partition but I'm not sure what to do with the OEM and RECOVERY partitions.

kemical · Jul 17, 2016

JohnL97231 said:
Once I'm back to Windows 7, how do I test if my machine has an issue? Trigger the error? How?

Well you shouldn't have to trigger anything really, as long as Windows runs as it should without issue then that's a good enough test.

JohnL97231 said:
Man.. I'm looking at buying a new phone. I can get a good discount at this web store - Lazada.com.my: Online Shopping Malaysia - Mobiles, Tablets, Home Appliances, TV, Audio & More, but only if I use the web store's app, which is only available on Android and iOS. I thought if I could emulate Android on my PC, I'd eliminate the need for these Android apps that I rarely use. But now it seems it's easier if I just borrow an Android phone or an iPhone.

Have you tried Windows 10 Mobile? Which would you recommend? Android 6 or W10M? iOS is out of the picture. Way out of budget.

But I think, Android 6 phones are expensive, right?

Sorry bud, your asking the wrong man.. I'm a bit of a Luddite when it comes to phones.

JohnL97231 said:
Hey, I'm trying to clean install Windows 7. There's 4 partitions and I'm not sure what to do. I've already deleted the Windows partition but I'm not sure what to do with the OEM and RECOVERY partitions.

Personally I'd delete the lot and then simply click next. Windows will recreate these partitions anew (well not all as win 7 doesn't use as many partitions as win 10).

JohnL97231 · Jul 17, 2016

kemical said:
Well you shouldn't have to trigger anything really, as long as Windows runs as it should without issue then that's a good enough test.

Bad news. Looks like it is a hardware issue. Instead of a pop up error message, I get a BSOD and reboot on Windows 7.

I set Media Player Classic to use the Radeon card and I get BSOD. I set it back to use the onboard Intel card and it's ok again.

What can I do now? Disable the Radeon card? How do I do that? Where would I find the driver for the onboard Intel card alone? Currently the AMD software provides the drivers for both cards.

Sigh...

kemical said:
Sorry bud, your asking the wrong man.. I'm a bit of a Luddite when it comes to phones.

Hahaha, ok.

kemical · Jul 18, 2016

JohnL97231 said:
I set Media Player Classic to use the Radeon card and I get BSOD. I set it back to use the onboard Intel card and it's ok again.

Can you post the dump files John please.

Let's have a quick look before deciding on the next move.

JohnL97231 · Jul 18, 2016

kemical said:
Can you post the dump files John please.

Let's have a quick look before deciding on the next move.

For a moment there I forgot the settings to get the dump file lol.

Here you go. Fingers crossed. Hope you find something meaningful.

kemical · Jul 18, 2016

JohnL97231 said:
Currently the AMD software provides the drivers for both cards.

Hmm... I doubt it. The drivers will be separate.

The dump file is another Bugcheck116 so it does indeed look like the Radeon gpu has an issue. You might be able to disable it via the bios or pop along to Device manager and uninstall the device from the system (do make sure your running off the other graphics engine first).

Try this driver for the Intel graphics:
Link Removed

JohnL97231 · Jul 18, 2016

What I meant was, when I install the Radeon driver, the installer installs the Intel graphics driver too. Thanks for the link.

I don't understand this part?

kemical said:
(do make sure your running off the other graphics engine first).

What do you mean? Make sure the Intel graphics engine is installed first?

kemical · Jul 18, 2016

JohnL97231 said:
What do you mean? Make sure the Intel graphics engine is installed first?

Well yes otherwise when you remove the radeon the screen will go black.

JohnL97231 · Jul 18, 2016

kemical said:
Well yes otherwise when you remove the radeon the screen will go black.

Silly me.

JohnL97231 · Jul 18, 2016

kemical said:
Hmm... I doubt it. The drivers will be separate.

The dump file is another Bugcheck116 so it does indeed look like the Radeon gpu has an issue. You might be able to disable it via the bios or pop along to Device manager and uninstall the device from the system (do make sure your running off the other graphics engine first).

Try this driver for the Intel graphics:
Link Removed

I can't find the BIOS setting to disable the Radeon card.

If I uninstall the Radeon card through Device Manager, I cannot set my screen's resolution to the correct 1366x768. Also, the Catalyst Control Center software goes haywire. The same thing happens if I just disable the Radeon card.

So, I tried Display Driver Uninstaller and then I tried installing the driver you recommended - Link Removedbut the installer says I don't have the necessary hardware.
[/COLOR][/URL]

Windows simply recommends a Standard VGA Adapter driver which doesn't work well. I still can't set the correct screen resolution.

I just had a thought, if I disable the Radeon card, will I still be able to use my HDMI port?

kemical · Jul 18, 2016

JohnL97231 said:
So, I tried Display Driver Uninstaller and then I tried installing the driver you recommended - Link Removedbut the installer says I don't have the necessary hardware.

Odd as you do have an Intel 3000 gpu, try this driver instead:
Link Removed

Let's see if we can get the intel gpu running properly and then focus back on the other gpu.

JohnL97231 · Jul 18, 2016

kemical said:
(do make sure your running off the other graphics engine first).

I'm still confused about this part. How should I do it? Run Display Driver Uninstaller then install the Intel video driver then uninstall the Radeon?

Damn.. my sister's laptop which has a lower spec can run Bluestacks while I'm getting BSODs.

kemical · Jul 18, 2016

JohnL97231 said:
I'm still confused about this part. How should I do it? Run Display Driver Uninstaller then install the Intel video driver then uninstall the Radeon?

Why the confusion?
You cannot try and remove the Radeon driver until you know the Intel gpu is working correctly so yes run the DDU, install and see if the driver works.
As I said above let's just see if we can get the intel gpu working properly first.

JohnL97231 · Jul 18, 2016

kemical said:
Odd as you do have an Intel 3000 gpu, try this driver instead:
Link Removed

Let's see if we can get the intel gpu running properly and then focus back on the other gpu.

Couldn't install either. Same message saying I don't have the hardware.

kemical · Jul 18, 2016

How odd! The only other Intel gpu driver is this one:
Link Removed
When it comes time to run the install try right clicking on the driver, choose properties and run as administrator.

You may have a setting in the bios which determines which gpu solution is used first. If there is such a setting try changing it so that Intel is the first gpu.

JohnL97231 · Jul 19, 2016

kemical said:
How odd! The only other Intel gpu driver is this one:
Link Removed
When it comes time to run the install try right clicking on the driver, choose properties and run as administrator.

You may have a setting in the bios which determines which gpu solution is used first. If there is such a setting try changing it so that Intel is the first gpu.

Couldn't install either. All 3 drivers you recommended, ran as administrator, said I didn't have the hardware.

I can't find the BIOS setting. That's why I wanted to update my BIOS. But I don't want to brick my PC.

JohnL97231 · Jul 19, 2016

kemical said:
How odd! The only other Intel gpu driver is this one:
Link Removed
When it comes time to run the install try right clicking on the driver, choose properties and run as administrator.

You may have a setting in the bios which determines which gpu solution is used first. If there is such a setting try changing it so that Intel is the first gpu.

Great.. after a few System Restores I can't open the Catalyst software to change which GPU I use. The Log Collector gives me a BSOD. Luckily, after the reboot I was able to run Log Collector without problems.

Here's another 2 dump files. 1 crash happened this afternoon for no reason after boot up. The 2nd one happened just now when I tried to run Log Collector.

kemical · Jul 19, 2016

Hi John,
for some reason your dump files are causing the debugger to crash. Please run these scans:
File scans
Right click on the Start menu icon and from the revealed list choose 'admin command prompt'. Type:
sfc /scannow
press enter and await results

In the same command prompt and after the above scan has finished type:
dism /online /cleanup-image /restorehealth
Press enter and await results (longer this time).

If the first scan found files it could not repair but the second scan is successful, run the first scan again using the same command prompt box and this time it should repair the files found.

Please just check your settings are as they should be:
Open the run application.
Type sysdm.cpl in the run box and click ok.
Look across the top of the system properties box for 'Advanced' and click that.
Look for 'Startup and Recovery' near the bottom and click 'settings'.
Near the bottom you'll see a drop down menu under the heading 'write debugging information'.
In the drop down menu choose ' small memory dump (256KB)'
Under 'small dump directory' make sure it says %SystemRoot%\Minidump.
Click ok and your good to go.

Windows 10 Display driver stopped responding and has recovered

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