Windows 10 Display driver stopped responding and has recovered

[JohnL97231]

For the past few days I've been getting the "Display driver has stopped responding and has recovered" error. Screen goes black for a while and when it comes back the error pops up.

I fear my graphics card is broken, but I hope not. My laptop has one of those switchable graphics boards. An Intel onboard one (power saving) and a Radeon 6600M (high performance). I only get this crash and error when trying to run applications that I have set or the system has set to use the high performance card.

I've tried updating the driver but this card is no longer supported and Windows says I already have the best driver.

I also tried this registry fix, but it didn't work:

1. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers
2. On the Edit menu, click New
3. Select QWORD (64-bit) value.
4. Type TdrDelay as the Name and click Enter.
5. Double-click TdrDelay and add 8 for the Value data and clickOK.
6. Close the registry editor and then restart your computer for the changes to take affect.

A few days ago I tried a System Restore but it failed, and then it created more problems. Suddenly my OS (C drive only had 5GB of free space left. I remember I had a lot more free space before. Then after I tried undoing the System Restore, it failed again and left me with about 300MB of free space on (C. I did a Disk Cleanup and only managed to regain 2GB of free space. With each reboot of my laptop, I seem to be getting back more free space on (C. Now I have about 5GB of free space. I don't know how to free up more space on (C.

I've meaning to do a clean install of Windows 10 since I upgraded from Windows 7 but I only have an expensive mobile data connection. I need to download 8GB of files? I simply don't have that quota right now. But I can buy it and it'll cost me RM30. I also don't have a thumb drive big enough at the moment. I don't think I can use my external HDD? I've tried the Media Creation Tool with my ext HDD plugged in but it said "compatible device not detected." Now with only 5GB of free space left on (C, I can't even download the files. How do I get the Media Creation Tool to download to my (D partition?

I only started getting this error after updating my PC on the 24th or 25th of June. I got the dates based on the System Restore point. But now System Restore says I have not created any System Restore points. As mentioned, I only have mobile data so I don't constantly keep my PC updated.

Sigh.. really hope it's not the Radeon that is broken...

 

[JohnL97231]

Yes it should do. I don't think there is a special removal tool and you just remove it as you normally would.

Ok, here's what I did.

1) Downloaded the drivers you requested from here - Link Removed . I ran Dell System Detect to make sure I got the correct drivers.

2) I'm not sure if I installed the correct ones as you requested. I installed this - Link Removed , and this - Link Removed, and this - Link Removed .

3) I rebooted my PC. The boot up froze (the loading icon stopped spinning) so I had to restart my PC. After the login screen, there was another automatic Realtek installation and I had to reboot again. Boot up froze again. Restarted my PC.

4) Ran sfc/scannow. Found corrupt files but was unable to fix.

5) Ran dism /online /cleanup-image /restorehealth.

6) Ran sfc/scannow again. Still found corrupt files but was unable to fix.

Attached are the log files after I did step 6.

You mentioned a legacy driver for my Radeon card. Which one exactly should I download? I'm thinking about downloading all the Win 8 drivers over the weekend (I have a separate weekend mobile data quota) and then when I get the W10 ISO I'll reinstall W10 and install the new Win 8 drivers.

Or perhaps I should just go back to Win 7?

 

[JohnL97231]

C**p I forgot to uninstall Avast. How do I proceed? Uninstall Avast and post new log files?

 

[kemical]

You mentioned a legacy driver for my Radeon card. Which one exactly should I download?

Sure
Link Removed

As for Avast simply got to remove programs in the control panel and uninstall it.
Defender will automatically start up (or should)

 

[JohnL97231]

Sure
Link Removed

As for Avast simply got to remove programs in the control panel and uninstall it.
Defender will automatically start up (or should)

I'm headed out, will update you later.

But.. we still need to make sure this error doesn't reappear after I reinstall W10, right?

For the legacy driver, the one I should download is the Crimson Edition Beta, right?

 

[kemical]

For the legacy driver, the one I should download is the Crimson Edition Beta, right?

Yes.

 

[JohnL97231]

Yes.

Ok, uninstalled Avast. Hey, what antivirus do you recommend I use instead of Avast? Windows Defender?

Here's the new log files.

Windows Defender picked up a malware (see attachment). Oops.. Looks like my pirated version of Office has been exposed...

Ran a quick scan with Windows Defender and didn't detect anything else. Currently running a full scan.

 

[JohnL97231]

Oh yeah, I removed the registry fix yesterday. Forgot to mention. Also uninstalled Daemon Tools.

 

[kemical]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {ffffe0012d9964c0, fffff800aedecc54, 0, d}

Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+cc54 )

Followup: MachineOwner

Hi,
Bugcheck 116 is when the driver tried to reset within a certain time frame and failed. Checking the driver date did you try the legacy driver yet?
If not please use the DDU to remove the older driver and install the legacy version..

what antivirus do you recommend I use instead of Avast? Windows Defender?

Defender as it's very stable.

 

[JohnL97231]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {ffffe0012d9964c0, fffff800aedecc54, 0, d}

Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+cc54 )

Followup: MachineOwner

Hi,
Bugcheck 116 is when the driver tried to reset within a certain time frame and failed. Checking the driver date did you try the legacy driver yet?
If not please use the DDU to remove the older driver and install the legacy version..

Defender as it's very stable.

Hmm.. It's a big file. I'll wait for the weekend and use my weekend mobile data quota.

 

[kemical]

Ok John, thanks for the update. Let us know how it goes..

 

[JohnL97231]

Ok John, thanks for the update. Let us know how it goes..

Okay.

Hey, the full scan of Windows Defender picked up 2 things and removed them (see attachments).

 

[kemical]

Nice job!
Windows 10 Defender apparently is almost a straight copy of Microsoft's server AV and is much better than previous incarnations.

 

[JohnL97231]

Nice job!
Windows 10 Defender apparently is almost a straight copy of Microsoft's server AV and is much better than previous incarnations.

I've asked a friend to download all the Win8 drivers for my lappie as well as the Win10 ISO using MCT.

I've been getting the error even for applications set to choose the GPU "Based on power source". For example, the Windows Store. I've switched the setting for Windows Store to Power Saving to avoid the error.

 

[JohnL97231]

Nice job!
Windows 10 Defender apparently is almost a straight copy of Microsoft's server AV and is much better than previous incarnations.

My friend is having trouble with the Media Creation Tool. When he gets to the burning stage, it fails. He gets this message and he doesn't know what to do? (Personally I don't know what to do either. Seems to be a new thing in W10? Why do I have to choose how I want to treat an empty DVD?)

Can you guide us through all the steps please? The Windows 10 download web page instructions seem too simple.

 

[kemical]

Hmm.. Is the disk empty?
If not make sure you wipe it first by right clicking on the disk in the Computer page and then hitting format.

What I do is pop the DVD in the drive and if need be wipe it clean (I use re-writable disks), see above how it has a date for disk title, after you've wiped the disk there should be no disk title.

Ok now that the DVD is sorted out just leave it in the drive and navigate to the folder you have the iso stored in and right click on the iso itself:

At the top you'll see 'burn disk image', click that and another box will appear:

As you can see with the next box all you have to do is make sure the correct disk burner is chosen (some users have two). I also tick the little box to verify the recording or burn afterwards is running as it should.
Hope this helps.

 

[JohnL97231]

So, just burn the ISO file onto a DVD?

I gave him a new box of 10 empty DVD+Rs. He said he is running Windows XP (but his screenshot looks like W10). Will there be that 'burn disk image' menu option in XP? Or I can just use any DVD burning software, right?

 

[kemical]

Will there be that 'burn disk image' menu option in XP?

Hmm.. I doubt it. As you say though there are lots of free apps which will help your friend to burn the iso off. If there's an option to set the speed of the burn, make sure it's no faster than 4x.

 

[JohnL97231]

If there's an option to set the speed of the burn, make sure it's no faster than 4x.

Interesting. Why?

 

[BIGBEARJEDI]

Regarding your Post #56: More importantly, John, what year was your friend's XP computer manufactured? You may not be aware, but Microsoft does not officially support W10 upgrades on XP, Vista, or older machines. **ONLY CLEAN INSTALLS**. Specifically, if that computer was manufactured prior to 2005, it will NOT run W10 no matter what you do. It's hardware incompatibility at the CPU instruction level within the chip. Officially, Microsoft only guarantees W10 upgrade compatibility for upgraders who have Win7/8x on their computers. You will need to get your friend to identify the build date from the manufacturer's label on the case or bottom if it's a laptop, or by booting up and examining the BIOS, or assist them in doing so.

In most cases, if you or your friend run the W10 COMPATIBILITY TEST, which is part of the W10 install program, it will tell you if the hardware is too outdated to run. Generally, single core-Pentium or AMD processor chips do not play nice with W10 and will fail this test. Some dual-core CPU chips also failed as I indicated if they were manufactured prior to 2005. I have one XP machine made in 2006 with a dual-core Intel CPU chip that I was able to get to run on W10 after many many hours of effort. Due to that and other complication type factors, I am no longer taking in XP computers of any age to repair.

Here's the link that gives you instrcutions on how to run the Compatibiltiy Test I mentioned:
Get Windows 10 app - Check Compatibility Report for Windows 10

Good luck,
<<<BIGBEARJEDI>>>

 

[JohnL97231]

Regarding your Post #56: More importantly, John, what year was your friend's XP computer manufactured? You may not be aware, but Microsoft does not officially support W10 upgrades on XP, Vista, or older machines. **ONLY CLEAN INSTALLS**. Specifically, if that computer was manufactured prior to 2005, it will NOT run W10 no matter what you do. It's hardware incompatibility at the CPU instruction level within the chip. Officially, Microsoft only guarantees W10 upgrade compatibility for upgraders who have Win7/8x on their computers. You will need to get your friend to identify the build date from the manufacturer's label on the case or bottom if it's a laptop, or by booting up and examining the BIOS, or assist them in doing so.

In most cases, if you or your friend run the W10 COMPATIBILITY TEST, which is part of the W10 install program, it will tell you if the hardware is too outdated to run. Generally, single core-Pentium or AMD processor chips do not play nice with W10 and will fail this test. Some dual-core CPU chips also failed as I indicated if they were manufactured prior to 2005. I have one XP machine made in 2006 with a dual-core Intel CPU chip that I was able to get to run on W10 after many many hours of effort. Due to that and other complication type factors, I am no longer taking in XP computers of any age to repair.

Here's the link that gives you instrcutions on how to run the Compatibiltiy Test I mentioned:
Get Windows 10 app - Check Compatibility Report for Windows 10

Good luck,
<<<BIGBEARJEDI>>>

But I only need him to download the W10 ISO for me to do a clean install of W10 on my PC? My laptop is about 5 years old I think. Came with Win7. Quad core CPU.

He's having trouble burning the ISO onto DVD. I don't know wtf is going on. Have to go to his house and check it out. Why does W10 ask if I want to use an empty DVD like a USB flash drive or to be read on CD/DVD player? This annoying thing wasn't on Win7. Can I just ignore this and burn my DVD like normal using burning software?