I downloaded the update for AVGFree 11and now everything is gone from my desktop

Discussion in 'Windows 7 Help and Support' started by Lake Momma, Oct 24, 2010.

  1. Lake Momma

    Lake Momma New Member

    Joined:
    Oct 24, 2010
    Messages:
    12
    Likes Received:
    0
    Everything is gone, my background, the Start button, date time in the right hand corner, the entire task bar at the bottom of the screen. I have uninstalled the AVG update and restored to just prior to the update but everything is still gone.

    I can access the desktop from the My Documents folder that opens upon entering the password to my user account. ( It never opened this way before.)

    The "desktop" screen is completely black and I have tried the Right click on the desktop to get to personalization but that doesn't work, it doesn't even respond when I right click.

    When i right click from the My Doc folder that auto opens I don't get a personalize option.

    Please HELP!!
     
  2. Nibiru2012

    Nibiru2012 New Member

    Joined:
    Dec 16, 2009
    Messages:
    466
    Likes Received:
    18
    AVG has been know to cause a lot of issues for some reason. Try uninstalling AVG and see how if your desktop returns to its previous state.

    Go here to get the AVG remover tools: AVG - Download tools

    See if that helps with things. You may have to restore to an earlier point also.
     
  3. Lake Momma

    Lake Momma New Member

    Joined:
    Oct 24, 2010
    Messages:
    12
    Likes Received:
    0
    I have actually already done both of those things. Anything else that may help?
     
  4. Trouble

    Trouble Noob Whisperer

    Joined:
    Nov 30, 2009
    Messages:
    13,845
    Likes Received:
    833
    Perhaps a system restore to a restore point just prior to the problem happening?
     
  5. Lake Momma

    Lake Momma New Member

    Joined:
    Oct 24, 2010
    Messages:
    12
    Likes Received:
    0
    I have done that as well. I have been trying to fix it all day, and what appears to be missing is the file to run the taskbar and start menu. There are also no icons on the desktop, nor the photo I had set as a background. Everything else seems to be functioning just fine. I can get online, access the control panel, I just can't get the taskbar and start menu folder to open.
     
  6. Lake Momma

    Lake Momma New Member

    Joined:
    Oct 24, 2010
    Messages:
    12
    Likes Received:
    0
    NO worries, and yes less is more in this situation. Thanks for the help.
     
  7. Trouble

    Trouble Noob Whisperer

    Joined:
    Nov 30, 2009
    Messages:
    13,845
    Likes Received:
    833
    Have you tried stopping and restarting explorer.exe
    Use Ctrl Alt Delte and choose start taskmanager.
    If explorer.exe is running select it and choose end task
    And then from the taskmanager file menu choose file New Task Run
    and type
    explorer.exe
     
  8. Trouble

    Trouble Noob Whisperer

    Joined:
    Nov 30, 2009
    Messages:
    13,845
    Likes Received:
    833
    Check the Windows Registry for the correct shell value. See attachment.
     
  9. Lake Momma

    Lake Momma New Member

    Joined:
    Oct 24, 2010
    Messages:
    12
    Likes Received:
    0
    @ Trouble I used your tip of stopping and restarting the explorer.exe from the Task Manager and presto I had everything back. So Thanks a bunch. Any idea what I did that caused it to do this so I don't do it again? :) Again Thanks
     
  10. Trouble

    Trouble Noob Whisperer

    Joined:
    Nov 30, 2009
    Messages:
    13,845
    Likes Received:
    833
    No, it probably wasn't something that you actually did, but more likely an issue with a problematic software install or un-install.
    But if you wouldn't mind a suggestion from someone who actually used to work for an AVG reseller, consider removing it permanently and give MSE a go. Download, install, update and run a complete scan. Also make sure you double check the shell value of the registry key, I noted above otherwise the problem may re-appear after a reboot.
    Good luck
    Randy
     
  11. Lake Momma

    Lake Momma New Member

    Joined:
    Oct 24, 2010
    Messages:
    12
    Likes Received:
    0
    Randy- I entered the file path you had included on your attachment....yes when I restarted it returned to the missing desktop, it said that file path was not found. How to i get to the Windows Registry?
     
  12. Trouble

    Trouble Noob Whisperer

    Joined:
    Nov 30, 2009
    Messages:
    13,845
    Likes Received:
    833
    Sorry. Just type regedit into the search box or run dialog box and hit enter.
    WARNING: DANGER WILL ROBINSON!!
    Improperly editing the windows registry can cause problems so make sure you pay attention to what changes you make. Be sure before making any edits, that you create a restore point, backup the registry, export the key that you are editing to a safe location and only then proceed with caution.
    Back up the registry and
    System Restore: frequently asked questions
     

Share This Page

Loading...